Rideep Kalita
Guwahati
Summary
With background as Duty Supervisor, have demonstrated ability in managing teams, ensuring adherence to company policies, and maintaining high customer service standards. Skilled in conflict resolution, staff training, and operational management. Noteworthy for impactful leadership resulting in improved team productivity and heightened customer satisfaction levels.
Overview
14
14
years of professional experience
Work History
Duty Supervisor
Air India LTD
Guwahati
11.2024 - Current
Customer Service Supervisor
Tata Sia Airlines LTD
Guwahati
02.2015 - 11.2024
Senior Customer Service Executive
Spicejet Ltd
Guwahati
10.2010 - 01.2015
Education
Bachelor of Commerce - Management
NALBARI COMMERCE COLLEGE
Nalbari07-2008
Skills
- Operational efficiency
- Decision-making capacity
- Focused and determined in ensuring that KPI's are met
- Creating a warm and welcome atmosphere for customers
- Passionate and detail oriented role model for staff in all aspects of the job
- Comfortable taking responsibility for important task or projects
- Load and Trim qualified A320, B737-800
- Function 10 DGR Qualified
- Amadeus Altea Departure control Customer Management trained
- World tracer trained
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Beginner
A1
Signature
Rideep Kalita
Timeline
Duty Supervisor
Air India LTD
11.2024 - Current
Customer Service Supervisor
Tata Sia Airlines LTD
02.2015 - 11.2024
Senior Customer Service Executive
Spicejet Ltd
10.2010 - 01.2015
Bachelor of Commerce - Management
NALBARI COMMERCE COLLEGE