Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Certification
Interests
Timeline
Hi, I’m

Ridhi Gehi

Operations & Project Management Specialist
Mumbai
Ridhi Gehi

Summary

Operations and Client Servicing professional with 13+ years of experience driving business execution across retail, media, and fast-paced corporate environments. Proven expertise in operations management, cross-functional coordination, workflow optimization, and stakeholder management .

Known for bringing structure to complex workflows, improving operational efficiency, and ensuring seamless execution across teams, vendors, and leadership.

Adept at leveraging AI-assisted tools, digital trackers, and process frameworks to enhance productivity and reduce manual effort.

Overview

18
years of professional experience
1
Certification
2
Languages

Work History

Wow Entertainment and Media
Mumbai

Client Servicing & Operations Manager
01.2025 - 08.2025

Job overview

  • Managed end-to-end operations and client servicing across multiple projects, ensuring seamless execution from planning to delivery.
  • Developed structured trackers and streamlined workflows to enhance visibility, coordination, and efficiency.
  • Collaborated with cross-functional teams, vendors, and stakeholders to ensure timely execution, while optimizing communication, follow-ups, and resource allocation.

Westside (Trent Ltd.)
Mumbai

Brand Manager
04.2023 - 11.2024

Job overview

  • Directed brand strategy and execution across 28+ brands, ensuring consistent communication, visual identity, and market positioning.
  • Managed end-to-end campaign planning, cross-functional coordination, and execution timelines.
  • Optimized internal workflows through structured documentation and tracking systems, while building strong stakeholder and vendor relationships to enhance brand experience.
  • Led research-driven positioning initiatives, and oversaw creative execution to maintain quality, accuracy, and timely delivery.

Westside Home (Trent Ltd.)

Buyer for Home Decor
07.2022 - 04.2023

Job overview

  • Drove product buying decisions based on consumer trends, budget alignment, and business strategy.
  • Managed vendor coordination to ensure timely procurement, quality compliance, and contract adherence.
  • Analyzed inventory and sales performance to optimize product mix, and support data-driven decisions.

Bestseller India Pvt. Ltd

Asst. Regional Visual Merchandising Manager
04.2017 - 09.2020

Job overview

  • Led visual merchandising execution across regional stores, driving sales growth, and enhancing customer experience through strategic product presentation and store aesthetics. Collaborated with store managers and cross-functional teams to optimize inventory, execute seasonal campaigns, and support store openings and renovations.
  • Built strong vendor partnerships to ensure high-quality execution, while mentoring team members, and fostering a culture of continuous learning and performance excellence.

Fashot.com
Mumbai, India

Studio Manager / Head Stylist
03.2015 - 03.2017

Job overview

  • Managed end-to-end studio operations, including scheduling, team coordination, and client servicing, ensuring timely delivery and high-quality output.
  • Built and trained a high-performing team, established operational policies and workflows, and fostered a collaborative work environment.
  • Maintained strong client relationships through effective communication, while overseeing resource management.

Tommy Hilfiger India Pvt. Ltd.

Regional Visual Merchandiser
06.2012 - 08.2014

Job overview

  • Led regional visual merchandising initiatives, ensuring brand consistency, optimized budget utilization, and high-impact in-store execution.
  • Partnered with store managers to develop location-specific visual strategies, and maintain accurate promotional representation.
  • Built team capability through training and mentoring, while leveraging performance analysis to drive data-informed improvements, and enhance sales outcomes.
  • Certification: Hilfiger Prep Academy – Spring/Summer 2014.

Burberry India Pvt. Ltd.

Fashion Consultant
06.2011 - 06.2012

Job overview

  • Delivered strong customer experience and sales support through effective merchandising, upselling, and personalized client engagement.
  • Built lasting client relationships to drive repeat business, while maintaining visually appealing store displays, and ensuring high standards of customer service.

Tommy Hilfiger India Pvt. Ltd.

Customer Care Associate
01.2008 - 05.2009

Job overview

  • Supported store operations and customer experience through personalized service, visual merchandising, and efficient transaction handling.
  • Ensured smooth retail operations by maintaining organized inventory, accurate billing, and streamlined customer interactions.

Education

International Institute of Fashion Design

M.B.A from Design Management
07-2011

University Overview

International Institute of Fashion Design

B.Sc from Fashion Design
07-2008

University Overview

Skills

Operations Management

Workflow Optimization

Stakeholder Management

Cross-functional Coordination

Process Improvement

AI-assisted productivity

Time Management

Software

MS Office

Google Workspace

AI-Assisted Task Management, Documentation & Workflow Optimization

Accomplishments

Accomplishments
  • Established consistent brand language across 28+ brands, improving brand identity and communication alignment.
  • Implemented visual merchandising strategies that enhanced product visibility and in-store experience.
  • Successfully managed cross-functional operations across teams, vendors, and leadership in high-pressure environments.

Certification

The Hilfiger Prep Academy (Tommy Hilfiger - 2014)

Interests

Exploring music and dance as a form of creative expression and stress management Organizing, styling, and creating aesthetically curated spaces Staying updated with evolving lifestyle, design, and consumer trends

Timeline

Client Servicing & Operations Manager
Wow Entertainment and Media
01.2025 - 08.2025
Brand Manager
Westside (Trent Ltd.)
04.2023 - 11.2024
Buyer for Home Decor
Westside Home (Trent Ltd.)
07.2022 - 04.2023
Asst. Regional Visual Merchandising Manager
Bestseller India Pvt. Ltd
04.2017 - 09.2020
Studio Manager / Head Stylist
Fashot.com
03.2015 - 03.2017
Regional Visual Merchandiser
Tommy Hilfiger India Pvt. Ltd.
06.2012 - 08.2014
Fashion Consultant
Burberry India Pvt. Ltd.
06.2011 - 06.2012
Customer Care Associate
Tommy Hilfiger India Pvt. Ltd.
01.2008 - 05.2009
International Institute of Fashion Design
B.Sc from Fashion Design
International Institute of Fashion Design
M.B.A from Design Management

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Ridhi GehiOperations & Project Management Specialist