RIJA JIJO
Mumbai
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Assistant Manager- Trade Operations
Rayara Industries Private Limited
02.2025 - Current
- Expertise in all Pre Shipment and Post Shipment documentation (Invoice, Packing List, Shipping Instruction, Insurance Certificate, Bill of Lading, Surveyor, and any other additional documents required by buyer) End to End coordination with CHA/Forwarders and Banks for smooth functioning.
- Follow up with the vendor for material & documents.
- Preparing post shipment documents and courier the same using appropriate channel viz.Bank, DHL, Blue Dart.
- Coordinating with Banks (Forex Department & Submission of Documentation)
- Skilled in preparing parity sheets, maintaining stock reports, and ensuring regulatory compliance.
- Responsible to prepare and maintain entire Export data
- Issuing contracts for both purchasing and selling, covering both domestic and export markets.
Freelancer / Project-Based
Employed Services
08.2011 - 12.2024
- Operated a Charcoal Eats franchise, managing daily operations and customer service.
- Ran a daycare center catering to 20 children, overseeing care and activities.
- Provided catering services alongside daycare operations.
Senior Executive – Regional Training Department
SBI Life Insurance Co. Ltd.
08.2008 - 07.2011
- Created and maintained monthly and quarterly MIS reports
- Managed training calendar for 25+ trainers across the region
- Processed and verified travel bills; secured timely approvals
- Coordinated large-scale events including Train-the-Trainer programs
- Supported Regional Training Head in planning and documentation
Marketing Coordinator – Sales Support
Redington India Ltd.
10.2005 - 03.2008
- Maintained and analyzed Sales MIS reports and projection trackers to support strategic planning
- Shared pricing updates and promotional schemes with Area Sales Managers (ASMs) in a timely manner
- Handled end-to-end dealer registration, ensuring all documentation were complete and accurate
- Liaised with credit control and invoicing departments to ensure smooth billing and collections
- Proactively followed up on dealer payments and managed cheque collections efficiently
Executive – MIS & Customer Support
PCS Industries Ltd. (Patni Group)
05.2004 - 10.2005
- Handled dealer orders, billing, collections, and logistics coordination
- Provided customer support and followed up on installations and service issues through multiple channels
- Prepared regular performance and operational reports for the GM and Head Office
Executive Assistant to Regional Head
Mahindra & Mahindra Ltd. (Tractor Division)
07.2001 - 05.2004
- Handled confidential SAP transactions including billing, sales, and collections
- Coordinated with Area/Territory Managers and Head Office for reporting, order processing, and dispatches
- Prepared monthly sales performance and inventory reports for regional review
Education
Master of Computer Management -
Crescent Institute of Management
01.2003
Bachelor of Commerce - undefined
Barkatullah University
01.2000
Higher Secondary - Mathematics
S.T. Theresa's Girls Higher Secondary School
01.1997
Skills
- MIS Reporting & Data Analytics
- Training & Event Coordination
- Documentation & Record Management
- Strong Communication & Administrative skills
- SAP (Billing, Collections, Order Processing)
- Sales Operations & Credit Control
- Customer Service & Relationship Management
- Proficient in MS Office (Excel, Word, Outlook)
Personal Details
Languages Known: English, Hindi, Malayalam
Timeline
Assistant Manager- Trade Operations
Rayara Industries Private Limited
02.2025 - Current
Freelancer / Project-Based
Employed Services
08.2011 - 12.2024
Senior Executive – Regional Training Department
SBI Life Insurance Co. Ltd.
08.2008 - 07.2011
Marketing Coordinator – Sales Support
Redington India Ltd.
10.2005 - 03.2008
Executive – MIS & Customer Support
PCS Industries Ltd. (Patni Group)
05.2004 - 10.2005
Executive Assistant to Regional Head
Mahindra & Mahindra Ltd. (Tractor Division)
07.2001 - 05.2004
Bachelor of Commerce - undefined
Barkatullah University
Higher Secondary - Mathematics
S.T. Theresa's Girls Higher Secondary School
Master of Computer Management -
Crescent Institute of Management
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