Rima Jha
Madhubani
Summary
Looking for a Position of IT Support Engineer in an organisation where I can implement my technical skills for achieving company's goal along with offering exceptional customer service to the customers. Competent desktop support engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Astute Desktop support engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Results-oriented Desktop Support Engineer with1+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
2
2
years of professional experience
Work History
Desktop Support Engineer
Jay Ace Technologies Limited(A JP Minda Group Of Company)
08.2022 - Current
- Identifying solutions related with (Desktop)software and hardware technical issues
- Troubleshooting backup, restore & diagnosing network configuration related issues
- Repairing hardware malfunctions, software issues, and networking problems
- Install and configure computer hardware, software networks and applications
- Maintain and monitor system security and networks
- Installing and managing LAN and USB printer
- Windows Installation.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Monitored system performance to maintain system integrity.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and installed computer systems for other sub-organizations.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Documented support interactions for future reference.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Education
B.Tech - Computer Science Engineering
Dr.APJAbdualKalamWIT, Darbhanga
01.2022
12th (Intermediate) -
MRM College Darbhanga
01.2018
10th (Matriculation) -
Project Girls High School Benipatti
01.2016
Skills
- Knowledge of Windows operating System
- Knowledge of LAN(Local Area Network), WAN(Wide Area Network)
- Extensive Knowlede of computer systems
- Networking Configuration
- Knowledge of DHCP Server, DNS Server, TCP/IP Protocols, SMTP protocols
- Extensive knowledge of OSI Layers
- Knowledge of Firewall, VPN
- Proficient Knowlede of Routers and switches
- Hardware Installation(CPU Assembling)
- Knowlede of Network Designing
- Expert in SAP Enterprise Software
- Microsoft Outlook
- Microsoft Office
- CPU Assembling
- Good communication skills
- Ability to work as individual as well as in group
- Problem Solving
- Quik Learner
- Highly motivated and eager to learn new things
- Software and Hardware Issues
- Computer Hardware Knowledge
- Technical Presentations
- Bug Fixes
- Windows Operating System
- Issue Resolution
- Troubleshooting and Diagnostics
- Installation and Repair
- Computer System Diagnostics Software
- User Request Coordination
- Technical Support
Web Portals Portfolio
- Minor Project(Bank Management System), Language- JAVA, Database- SQL Server, Scripting Language- HTML and CSS, The Bank Management System is a web-based application used for paying financial institutions for the services they provide to the Bureau of the Fiscal Service. BMS also provides analytical tools to review, and approve compensation, budgets, and outflows.
- Major Project(Blood bank Management System), Language- JAVA, Database- SQL Server, Web Server- DJANGO, Scripting Language- HTML and CSS, Operating System- Window 10, Blood bank management system that can assists the information of blood bag during its handling in the blood.
Hobbies and Interests
- Dancing
- Cooking
Disclaimer
I hereby declare that the details furnished above are true to best of my knowledge and belief.
Timeline
Desktop Support Engineer
Jay Ace Technologies Limited(A JP Minda Group Of Company)
08.2022 - Current
B.Tech - Computer Science Engineering
Dr.APJAbdualKalamWIT, Darbhanga
12th (Intermediate) -
MRM College Darbhanga
10th (Matriculation) -
Project Girls High School Benipatti
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