
Visionary leader in operations, strategy, and marketing with over a decade of experience across the mobility, e-commerce, and BPO industries. Proven track record of driving rapid business growth, forging strategic partnerships, and delivering customer-centric solutions that elevate brand value and market presence. Recognized for developing high-impact marketing strategies, scaling large teams and systems, and turning operational challenges into growth opportunities. Adept at optimizing complex, large-scale transportation and mobility ecosystems, with a focus on innovation, efficiency, and customer experience.
Managing annual business portfolio exceeding
₹110 Crores across South India.
• Improved regional business growth from ₹79 Cr
to ₹87 Cr achieving 102% target performance.
• Chennai and Bangalore branches achieved
top Google ratings across ECOS branches.
• Improved own-car utilization from 75% to 92%,
increasing operational margins.
• Exceeded gross margin targets through cost
optimization and operational efficiency initiatives
Operations Head
• Established Refex Eveelz in the airport taxi segment at Bangalore International Airport from inception.
• Scaled airport bookings (City to Airport), growing market share from 2% to 35%.
• Led and managed a team of 50+ staff across:
o A 200-car capacity charging hub
o Terminal and parking operations
o Fleet management of 660+ company-owned EVs
• Implemented geo-boundary tracking, improving dispatch efficiency and achieving a 99% fulfillment rate.
Strategy & Marketing Head
• Accelerated app growth from 700 to 65K+ downloads in under a year through targeted campaigns and partnerships.
• Forged strategic alliances with BLR Pulse, NoBrokerHood, MyGate, and AdOnMo, boosting brand visibility and user engagement.
• Introduced a 100% advance payment model, cutting cancellations from 20% to 1%.
• Enhanced app UI/UX with regular feature rollouts, increasing customer retention and app ratings.
Spearheaded operations across airports, metros, and malls in multiple cities
Led a 60+ member team, ensuring seamless on-ground execution
Managed ₹20+ crore GMV per month, driving operational excellence
Category Manager Roles and Responsibilities
Successfully managed Flipkart & Amazon seller accounts, driving online sales growth.
Large-Scale Operations Management
High-Impact Marketing Strategies
Strategic Growth & Expansion
Customer Acquisition Strategies
E-commerce Business Management
Product Development & Management
Regional Business Leadership
Cross-Functional Team Management
Digital Transformation & Automation
Mobility-as-a-Service (MaaS) Strategy