Rinku Dhara
Kolkata
Summary
Area Business Manager | Growth-Focused | People-First Leadership | 17+ Years of Multi-Format Expertise
Experienced and dedicated Retail Leader with over 17 years of managing and expanding retail operations across jewelry, electronics, fashion, and FMCG sectors. Skilled in retail operations, team development, and customer engagement.
Strong background in P&L management and franchise management. Known for using customer insights and sales data to improve product mix and enhance overall store effectiveness.
Committed to building inclusive and motivated teams, creating a positive work culture.
Overview
18
18
years of professional experience
Work History
Area Business Manager
Titan Company Ltd
Kolkata
06.2022 - Current
- Achieved 20–25% year-on-year revenue growth across 10+ stores by implementing region-specific business strategies, optimizing inventory, and driving high-value campaigns.
- Led a team of 100+ staff across multiple locations; improved operational efficiency by 30% through SOP standardization, cross-training, and KPI-driven performance management.
- Led 3 new store openings within 12 months, helping grow the brand’s presence in the region by 18%. Used customer feedback to adjust product selection, which increased category sales by 22%.
Sr. Store Manager
Reliance Digital
Siliguri
03.2019 - 06.2022
- Managed and improved store P&L to 15% during my tenure through cost effective operational strategies, optimising inventory turnover and driving sales growth.
- Planned and executed many seasonal promotional campaign that drove 20% increase in Footfall.
- Initiated cross-training programs for staff, personalised coaching session and performance feedback mechanisms, resulting in 15% reduction in employee turnover.
Business Development Manager East India
Gitanjali Jewels Pvt Ltd
Kolkata
06.2015 - 02.2019
- Responsible for Franchisee Business Development (FOFO, COCO and FOCO) and new dealer acquisition, corporate sale and SIS in entire east zone.
- Successfully negotiated and closed high profile franchise agreements, expanding our market presence by 15%.
- Presentation on the projections of sales and Return of Investment (ROI) and turnover for new partners/franchise.
Cluster Manager
GITANJALI Life Style Ltd-(Apparels Division)
Kolkata
05.2011 - 05.2013
- The role is responsible for the Revenue Generation P&L of the assigned Stores of Eastern Zone.
- Negotiate and evaluate individual brand's overall Margin and applied those information to key business decision.
- Maintaining optimal stock level at warehouse along with controlled level of excess and aging stocks.
- Maintains sales volume, product mix, Visual Merchandising and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Area Sales Manager
PRAPTI Lifestyle
Kolkata
03.2009 - 04.2011
- Develop relationships with property investor and developer for required properties.
- Negotiate the rental and business terms with property owner.
- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new product.
Area Sales Manager
Johnson & Johnson
Bangalore
05.2007 - 11.2008
- Generate sales of company products in the region through a team of TSM in order to achieve or exceed the annual sales targets.
- Develop and maintain an efficient distribution network to ensure the comprehensive availability of company's products and services across the region to achieve or exceed the sales targets.
Education
MBA - Business Administration
Symbiosis
Pune06.2028
Advance AI course -
02.2024
Msc - Biotechnology
Bangalore University
Bangalore06.2005
Bsc - Zoology
Calcutta University
Kolkata04.2003
Skills
- Data-Driven Decision Making
- Understanding Profit & Costs
- Market Expansion Strategy
- Diversity & inclusion Leadership
- Customer Experience Excellence
- People Management & Coaching
- Sales Forecasting & Target Planning
- Inventory & Supply Chain Optimisation
- Strong Negotiation Skill
Personal Information
Hobbies: Networking Events, Community Service, Fitness Freak, Marathon Runner
Languages
Bengali
First Language
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Area Business Manager
Titan Company Ltd
06.2022 - Current
Sr. Store Manager
Reliance Digital
03.2019 - 06.2022
Business Development Manager East India
Gitanjali Jewels Pvt Ltd
06.2015 - 02.2019
Cluster Manager
GITANJALI Life Style Ltd-(Apparels Division)
05.2011 - 05.2013
Area Sales Manager
PRAPTI Lifestyle
03.2009 - 04.2011
Area Sales Manager
Johnson & Johnson
05.2007 - 11.2008
MBA - Business Administration
Symbiosis
Advance AI course -
Msc - Biotechnology
Bangalore University
Bsc - Zoology
Calcutta University
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