RINKY DEDHIA
Risk Management (Compliance, Onboarding & Audit)
405/B, Ashirwad Bldg, Dhanjiwadi Malad East. B/d Shivkrupa Bldg Mumbai Maharashtra
Summary
Dynamic professional with expertise in risk management, compliance, and operations within the financial sector. Proven track record in driving seamless onboarding processes, ensuring compliance with regulatory standards, and optimizing operational efficiency. Seeking a challenging role in banking to contribute exceptional skills in a collaborative environment.
Overview
17
17
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Senior Associate
NPCI
Mumbai
11.2020 - Current
- At NPCI, managing secure onboarding for various financial institutions (FIs) including Banks, PPIs, ASP/TSP, TPAPs and NBFCs by managing Risk approval process. This critical step safeguards secure and efficient onboarding experience for everyone involved.
- Established and managed robust AML/Re-KYC program for participating and member banks at NPCI. This program ensured adherence to RBI MD KYC 2016, PMLA 2002, KYC Norms, AML Standards, and CFT regulations, promoting ongoing customer due diligence and regulatory compliance.
- NPCI and its subsidiaries outsources operational activities, functions, products and substantial portions of their IT activities to third parties, which expose them to various risks. Developed and implemented robust third-party vendor onboarding process at NPCI, conducting thorough due diligence to minimize risks associated with external partnerships. Additionally, facilitated monthly training sessions to empower business teams with third-party risk management best practices. This helps to maintain security and integrity of entire payments network in India.
- At NPCI, managed audits of ASP infrastructure, critical step in securing NPCINET environment for member banks. These audits, conducted in collaboration with empaneled auditors, to conduct thorough risk assessments of ASP infrastructure.
- I oversee Annual Network Compliance process, mandated by RBI standards and NPCI circulars. This annual process ensures all member banks and PPIs connected to NPCI submit their Network Compliance forms. By collecting this information on infrastructure and compliance practices, NPCI gains comprehensive understanding of its network and member landscape.
Senior Associate
NPCI
Mumbai
07.2018 - Current
- Successfully on boarded Banks and Corporates to utilize NPCI products including e-Sign, Host-to-Host CPPS, and e-NACH API e-mandate.
- Dived NPCI initiatives in coordination with Government Functionaries & Reserve Bank of India (RBI), which involves understanding business and technical requirements, proposing NPCI solution. Follow up on project plan & implement the project.
- Spearheaded complex project to migrate NACH Debit files RBI -156 format) to ACH Debit (NPCI - 306 format) for all member banks, minimizing disruption and ensuring successful adoption of new file format.
- Led team of four employees and two vendor staff, providing comprehensive training on processes and products. Empowered team with clear guidance on procedures and processes to optimize performance.
Assistant Manager
HSBC
Mumbai
02.2015 - 07.2018
- Ensured integrity of corporate mandates by performing rigorous sign verification checks on customer signatures. Optimized corporate payment processing via ACH, NACH, and ECS, ensuring efficiency and timely settlements.
- Streamlined salary, DBT, and pension payouts for HSBC by using H2H solution and NACH, improving client experience. Delivered consistent record of planned and timely payment settlements, exceeding client satisfaction goals.
- Successfully led UAT for ACH credit outward, ECS credit/debit, and ACH credit auto-scheduler, ensuring smooth implementation and automated client communication. Led high-performing team of seven (internal and outsourced staff) to optimize payment processing.
- Spearheaded process migration training for geographically dispersed teams (Hyderabad, Bangalore, Delhi, Calcutta) covering NACH debit, DBTL-Option 1, NPCI mandate checks, and ACH debit inward, ensuring smooth transition.
Assistant Manager
HSBC
Mumbai
08.2014 - 01.2015
- Spearheaded the secure handling of upcountry outstation cheques, implementing meticulous recordkeeping for accurate tracking and timely discrepancy resolution. Proactively identified and escalated overdue cheque pickups (over 10 days) to CSMs, ensuring prompt follow-up and minimizing delays.
- Investigated missing cheques in transit, collaborating with vendors and courier agencies to resolve collection issues and expedite delivery. Led a team of ten vendor staff, optimizing cheque collection and processing procedures for enhanced efficiency.
Senior Executive
HSBC Data Processing India (HDPI)
Mumbai
01.2013 - 07.2014
- Ensuring accurate debits to the appropriate UK customer accounts and timely completion to minimize risk of loss. Monitoring day-to-day transaction activity and reporting it to manager. Safeguarded the organization and customers by ensuring timely and accurate processing of loan repayments.
- Supported team members by providing guidance and fostering a collaborative work environment. Contributed to team development by providing constructive feedback on work quality and procedure updates. Demonstrated leadership by managing the team during team leader absences, ensuring uninterrupted workflow and efficiency.
Executive
HSBC Data Processing India (HDPI)
Mumbai
08.2007 - 12.2012
- Managed outbound dialer calls to credit card holders across India, effectively communicating payment options and encouraging on-time payments. Handled escalated calls from credit card holders, providing solutions and resolving concerns to improve customer satisfaction.
- Mentored new hires, providing comprehensive training on credit card collection procedures and effective communication techniques.
Education
B.COM (Banking) - Banking And Insurances
Nagindas Khandwala College
MumbaiHSC - undefined
SSC - undefined
Skills
Compliance and Regulation
undefinedCertification
Certified Risk Manager based on IS0 31000:2018
Accomplishments
- Recipient of prestigious NPCI awards in both 2021 and 2023, recognizing exceptional performance in Annual Network Compliance and successful onboarding of Pan-India Banks, PPIs, TPAPs, and ASP/TSPs.
- Awarded in 2015 - Payments & Cash Management Recognition (New Joiner).
- Awarded in 2016 - Campaign Award (UAT Implementation & Teamwork).
- Awarded in 2017 - Top Performer (Client Service, Deadlines, and Team Leadership).
- Awarded in 2013 - Customer Service Recognition Award.
- Won best performer award in the year 2012, 2010, 2009, 2008
- Won play the lead award in credit card collection department as Best performer in the year 2008 for the three consecutive months.
Timeline
Senior Associate
NPCI
11.2020 - Current
Senior Associate
NPCI
07.2018 - Current
Assistant Manager
HSBC
02.2015 - 07.2018
Assistant Manager
HSBC
08.2014 - 01.2015
Senior Executive
HSBC Data Processing India (HDPI)
01.2013 - 07.2014
Executive
HSBC Data Processing India (HDPI)
08.2007 - 12.2012
B.COM (Banking) - Banking And Insurances
Nagindas Khandwala College
HSC - undefined
SSC - undefined
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