Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
Timeline
AssistantManager
RISHABH AGARWAL

RISHABH AGARWAL

Lucknow

Summary

Experienced technical support specialist with 4 years of total experience and 3 years of relevant experience in handling tickets, customer queries, troubleshooting technical issues, and implementing solutions in a development project environment. Having hands on experience in programming languages and tools. Demonstrated ability to provide excellent customer service and collaborate effectively with cross-functional teams to deliver successful project outcomes. Looking to leverage the experience and skills in a challenging technical support role.

Overview

4
4
years of professional experience
5
5
Certification
7
7
years of post-secondary education

Work History

Associate Technical Support Engineer

Khoros
Lucknow
11.2023 - Current
  • Improved customer satisfaction by promptly addressing and resolving technical issues through email and chat.
  • Resolution of Severity 1 Cases within the given SLA for better results and providing RCA to the clients for better understanding of the issue and solution provided.
  • Streamlined troubleshooting processes for faster resolution of technical problems.
  • Reduced downtime by proactively monitoring system performance and implementing preventative maintenance measures.
  • Enabled seamless deployment and scaling of applications by containerizing them using Docker and integrating Kubernetes for orchestration.
  • Reduced app deployment times by integrating CI/CD pipeline using Jenkins, Docker, and Kubernetes

Assistant Systems Engineer

Tata Consultancy Services
Lucknow
12.2021 - 11.2023
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations
  • Provided accurate and detailed diagnostic and troubleshooting information over the mail or calls via MS Teams or Zoom
  • Created and managed Virtual Machines for clients to transfer data from On-site to Cloud Storage for better results and faster work
  • Run queries and perform backups on the Databases
  • Supported Junior Staff members through informal on-the-job training and supervision
  • Followed up on the resolved tickets, conducting surveys to gather feedback and uncover service desk inefficiencies
  • Conduct regular security backups on systems and software, keeping computers free from hacks or threats
  • Wrote and implemented innovate code, guaranteeing unique business needs were met and developed automation script for reducing work load and faster processes.

Design Engineer

Science Tech India
Lucknow
06.2020 - 07.2021
  • Sketched outline designs and used CAD programs to provide detailed design and specifications
  • Used Auto-CAD software to create models and stimulator's for use by manufacturing team.
  • Addressed design challenges and evaluated alternative design models to meet project requirements.

Education

B.Tech - Mechanical Engineering

Shri Ramswaroop Memorial College of Engineering
Lucknow
08.2016 - 09.2020

INTERMEDIATE -

St. Joseph Montessori School
03.2015 - 06.2016

High School -

St. Joseph Montessori School
03.2013 - 06.2014

Skills

  • Azure
  • Python
  • SQL
  • Office 365
  • Linux
  • Auto-CAD
  • Salesforce
  • CI/CD
  • Kubernetes
  • Incident Management

Certification

  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified: Azure Administrator Associate
  • Coursera Certified: Getting Started with Python
  • CAD Training Institute: 2D drafting in AutoCAD
  • CAD Training Institute: 3D drafting in Solidworks

Accomplishments

  • Received Star of the Month Award for my extraordinary work.

Websites

Timeline

Associate Technical Support Engineer

Khoros
11.2023 - Current

Assistant Systems Engineer

Tata Consultancy Services
12.2021 - 11.2023

Design Engineer

Science Tech India
06.2020 - 07.2021

B.Tech - Mechanical Engineering

Shri Ramswaroop Memorial College of Engineering
08.2016 - 09.2020

INTERMEDIATE -

St. Joseph Montessori School
03.2015 - 06.2016

High School -

St. Joseph Montessori School
03.2013 - 06.2014

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RISHABH AGARWAL