Rishabh Agrawal
Team Leader- Operations Support
Summary
MBA with more than 16 years of Operations Management Experience
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Team Management, Coordination within different departments and Team Building
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Team Leader Operations Management
IDP Education India Services LLP
Gurgaon
04.2015 - Current
- Clerical Marker Onboarding-Hiring till Pay-outs
- Test number MIS & Dashboard
- Clerical Markers Performance Management
- Clerical Markers Scheduling & Training
- Process Improvements
- Team Mentoring & Training
- Monthly PPT
- Test Centre onboarding
- Team Management- currently 24
- Process Management & Improvement
- Team Training and Mentoring
- Reviews & Feedback
- Internal Audits
- Roster, Cabs Management & Cabs Invoicing
- Team Shift Allowance Management
- Team Accesses & Interview Scheduling for New Hiring
- Team Shift Allowance Management
Associate Analyst
Binary Semantics
Gurgaon
04.2014 - 03.2015
- Google Maps Business Listings and verifications
- Listing Clean-ups
- Client Meetings,
- Team Management & Cross Trainings
Operations Executive
IDP Education India Pvt. Ltd.
Gurgaon
08.2010 - 01.2014
IELTS India Pre & Post Examination Management
Client Management- Branches
& Nodal Partners
Pan India- Transfers and Cancellations
Speaking Management
est Scheduling & Releasing Test details to all test takers
Sending SMS to students
Printing & Handling of Test Material
Internal teams communication & collaboration
Sending refund cheques & NEFT payments to students
Application forms verification
Officer
RBS Business Services
Gurgaon
01.2009 - 08.2010
- Payments Processing- Setup, Amendments & Closing of Payments
- Went to Chennai for new process- Check Fraud Analysis
Financial Statement Analyst
ABN Amro
Gurgaon
08.2007 - 12.2008
- Financial Statement Analysis of unaudited & audited financial statements in Moody's Analysis software
- Online Research on Company's Data whenever required
Education
No Degree - 12th Commence
Summer Fields School
Kailash Colony Delhi 04.2001 -
B. Com (H) - Marketing
Sri Aurobindo College
Malviya Nagar Delhi 04.2002 - 04.2005
Post Graduate Diploma in Aviation & Ticketing - Aviation And Ticketing
YMCA
Patel Chowk Delhi 04.2006 - 04.2007
Post Graduate Diploma in Business Administration - Marketing & HR
Symbiosis Centre For Distance Learning
Pune 04.2012 - 04.2015
Skills
Team building and leadership
Timeline
Team Leader Operations Management
IDP Education India Services LLP
04.2015 - Current
Associate Analyst
Binary Semantics
04.2014 - 03.2015
Post Graduate Diploma in Business Administration - Marketing & HR
Symbiosis Centre For Distance Learning
04.2012 - 04.2015
Operations Executive
IDP Education India Pvt. Ltd.
08.2010 - 01.2014
Officer
RBS Business Services
01.2009 - 08.2010
Financial Statement Analyst
ABN Amro
08.2007 - 12.2008
Post Graduate Diploma in Aviation & Ticketing - Aviation And Ticketing
YMCA
04.2006 - 04.2007
B. Com (H) - Marketing
Sri Aurobindo College
04.2002 - 04.2005
No Degree - 12th Commence
Summer Fields School
04.2001 -
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