Rishabh Agrawal
Team Leader- Operations Support
Summary
MBA with more than 16 years of Operations Management Experience
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Team Management, Coordination within different departments and Team Building
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Team Leader Operations Management
IDP Education India Services LLP
Gurgaon
2015.04 - Current
- Clerical Marker Onboarding-Hiring till Pay-outs
- Test number MIS & Dashboard
- Clerical Markers Performance Management
- Clerical Markers Scheduling & Training
- Process Improvements
- Team Mentoring & Training
- Monthly PPT
- Test Centre onboarding
- Team Management- currently 24
- Process Management & Improvement
- Team Training and Mentoring
- Reviews & Feedback
- Internal Audits
- Roster, Cabs Management & Cabs Invoicing
- Team Shift Allowance Management
- Team Accesses & Interview Scheduling for New Hiring
- Team Shift Allowance Management
Associate Analyst
Binary Semantics
Gurgaon
2014.04 - 2015.03
- Google Maps Business Listings and verifications
- Listing Clean-ups
- Client Meetings,
- Team Management & Cross Trainings
Operations Executive
IDP Education India Pvt. Ltd.
Gurgaon
2010.08 - 2014.01
IELTS India Pre & Post Examination Management
Client Management- Branches
& Nodal Partners
Pan India- Transfers and Cancellations
Speaking Management
est Scheduling & Releasing Test details to all test takers
Sending SMS to students
Printing & Handling of Test Material
Internal teams communication & collaboration
Sending refund cheques & NEFT payments to students
Application forms verification
Officer
RBS Business Services
Gurgaon
2009.01 - 2010.08
- Payments Processing- Setup, Amendments & Closing of Payments
- Went to Chennai for new process- Check Fraud Analysis
Financial Statement Analyst
ABN Amro
Gurgaon
2007.08 - 2008.12
- Financial Statement Analysis of unaudited & audited financial statements in Moody's Analysis software
- Online Research on Company's Data whenever required
Education
No Degree - 12th Commence
Summer Fields School
Kailash Colony Delhi 2001.04 -
B. Com (H) - Marketing
Sri Aurobindo College
Malviya Nagar Delhi 2002.04 - 2005.04
Post Graduate Diploma in Aviation & Ticketing - Aviation And Ticketing
YMCA
Patel Chowk Delhi 2006.04 - 2007.04
Post Graduate Diploma in Business Administration - Marketing & HR
Symbiosis Centre For Distance Learning
Pune 2012.04 - 2015.04
Skills
Team building and leadership
Timeline
Team Leader Operations Management
IDP Education India Services LLP
2015.04 - Current
Associate Analyst
Binary Semantics
2014.04 - 2015.03
Post Graduate Diploma in Business Administration - Marketing & HR
Symbiosis Centre For Distance Learning
2012.04 - 2015.04
Operations Executive
IDP Education India Pvt. Ltd.
2010.08 - 2014.01
Officer
RBS Business Services
2009.01 - 2010.08
Financial Statement Analyst
ABN Amro
2007.08 - 2008.12
Post Graduate Diploma in Aviation & Ticketing - Aviation And Ticketing
YMCA
2006.04 - 2007.04
B. Com (H) - Marketing
Sri Aurobindo College
2002.04 - 2005.04
No Degree - 12th Commence
Summer Fields School
2001.04 -
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