Listening to Music
Rishabh Anand
Operations Executive
Meerut
Summary
Adaptable professional with more than 3 years of work experience and proven knowledge of customer service, problem-solving, and workflow prioritization. Aiming to work towards achieving greater success in my career through hard work, consistency and ability to work with others to achieve organizational goals and objectives.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Executive Assistant- Operations
Single Interface
Gurugram
12.2021 - 03.2022
- Responsible for creating individual pages.
- Helped in enhancing SEO Rankings.
- Created/ Managed Google My Business (GMB) account of clients.
- Responsible for publishing and updating location data.
- Did modifications as per client's requirements.
Executive- Customer Experience
Grofers India Pvt Ltd
Gurugram
10.2019 - 11.2021
- Responsible for resolving customer queries and problems via chat or email.
- Handled Multiple Tasks.
- Provided on floor support.
- Spoke with customers regarding escalated issues, evaluated options and offered resolutions.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Helped in improving CSAT Percentage.
- Worked with Marketing and Tech team for various Pilot Run Processes.
Business Coordinator
Jagdambay Insurance Advisory Services Pvt. Ltd
Meerut
04.2018 - 09.2019
- Helped in the process of policy issuance.
- Organized paperwork for policies.
- Reconfirmed the details of the customers.
- Served as the point of contact between departments and for customers.
- Performed all other duties as requested.
Education
High School -
Meerut Public School
Meerut 04.2012 - 04.2013
Higher Secondary School -
Meerut Public School
Meerut 04.2014 - 04.2015
BBA -
Chaudhary Charan Singh University
Meerut 07.2016 - 07.2019
MBA - Operations Management
Abdul Kalam Technical University (AKTU)
Meerut 10.2021 - Current
Skills
Customer-Centric
Personal Profile
DOB : 1st February 1997
Gender : Male
Marital Status : Single
Interests
Cricket
Travel
Timeline
Executive Assistant- Operations
Single Interface
12.2021 - 03.2022
MBA - Operations Management
Abdul Kalam Technical University (AKTU)
10.2021 - Current
Executive- Customer Experience
Grofers India Pvt Ltd
10.2019 - 11.2021
Business Coordinator
Jagdambay Insurance Advisory Services Pvt. Ltd
04.2018 - 09.2019
BBA -
Chaudhary Charan Singh University
07.2016 - 07.2019
Higher Secondary School -
Meerut Public School
04.2014 - 04.2015
High School -
Meerut Public School
04.2012 - 04.2013
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