Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Rishabh Mishra

IT Engineer
Gurugram,HR

Summary

Experienced IT administrator with over 4 years of experience in IT Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Overview

6
6
years of post-secondary education
5
5
years of professional experience

Work History

IT Support Executive

Binary Semantics Ltd.
Gurugram, Haryana
08.2018 - Current
  • Azure VM management: Creation, management, deletion of Azure VMs.
  • Carried out day-day-day duties accurately and efficiently.
  • Taking Backup and Restoring of data based on customer requirement.
  • Perform tasks such as creating VM instances, Resource Group, Storage Accounts, Cloud Services, VPN and VPN connectivity.
  • Restore and recovery process – Performing Snapshots, adding additional Security Groups, Attaching and Detaching data drives.
  • Performing patching and software installation through RDP.
  • Managing day to day activity of the cloud environment, supporting development teams with their requirements.
  • Troubleshoot end-user reported problems, thoroughly and accurately documenting problem in trouble management tool.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked with customers to understand needs and provide excellent service.
  • Analyzed and resolved complex network problems for end-users.
  • Installed and configured software applications and tested solutions for functionality.

Solution Engineer

Tech Live Connect Pvt. Ltd.
Gurugram, Haryana
01.2017 - 06.2018
  • Remote login to Virtual Machines to troubleshoot, monitor and deploy applications.
  • Diagnose and troubleshoot technical issues,including user account setup and virtual network configuration.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Managing day to day activity of the cloud environment, supporting development teams with their requirements.
  • Troubleshoot end-user reported problems, thoroughly and accurately documenting problem in trouble management tool.
  • Research and identify solutions to software and hardware related issues.
  • Performed standard IT functions by analyzing, evaluating and debugging system programs.
  • Analyzed and resolved complex network problems for end-users.
  • Analyze and resolve server hardware, software and communications problems.

Technical Support Representative

Beno Support Pvt. Ltd.
Noida, Uttar Pradesh
02.2016 - 12.2016
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Devised solutions to operations issues related to Window and Mac OS and Microsoft Office, working closely via phone, email, live chat and web teleconference.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.

Education

B.Tech (CSE) - Computer Science

N.D.U.A.T. Kumarganj, Ayodhya
Ayodhya
07.2010 - 07.2014

12th - Physics, Chemistry, Math's

A.M.S.G.M. Inter College
Etawah
07.2008 - 05.2009

10th -

A.M.S.G.M. Inter College
Etawah
07.2006 - 06.2007

Skills

TCP/IP

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Accomplishments

  • Co-ordinates“BrainTrickier”in ‘INSIGNIA’12.
  • Participated in National Integration Camp(07/06/2009to13/06/2009PP
  • Participated in seminar of FUTURETECHONOLOGY By “Labs&Racks”.

Timeline

IT Support Executive

Binary Semantics Ltd.
08.2018 - Current

Solution Engineer

Tech Live Connect Pvt. Ltd.
01.2017 - 06.2018

Technical Support Representative

Beno Support Pvt. Ltd.
02.2016 - 12.2016

B.Tech (CSE) - Computer Science

N.D.U.A.T. Kumarganj, Ayodhya
07.2010 - 07.2014

12th - Physics, Chemistry, Math's

A.M.S.G.M. Inter College
07.2008 - 05.2009

10th -

A.M.S.G.M. Inter College
07.2006 - 06.2007

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Rishabh MishraIT Engineer