Rishabh Mishra
IT Engineer
Gurugram,HR
Summary
Experienced IT administrator with over 4 years of experience in IT Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
IT Support Executive
Binary Semantics Ltd.
Gurugram, Haryana
08.2018 - Current
- Azure VM management: Creation, management, deletion of Azure VMs.
- Carried out day-day-day duties accurately and efficiently.
- Taking Backup and Restoring of data based on customer requirement.
- Perform tasks such as creating VM instances, Resource Group, Storage Accounts, Cloud Services, VPN and VPN connectivity.
- Restore and recovery process – Performing Snapshots, adding additional Security Groups, Attaching and Detaching data drives.
- Performing patching and software installation through RDP.
- Managing day to day activity of the cloud environment, supporting development teams with their requirements.
- Troubleshoot end-user reported problems, thoroughly and accurately documenting problem in trouble management tool.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Analyzed and resolved complex network problems for end-users.
- Installed and configured software applications and tested solutions for functionality.
Solution Engineer
Tech Live Connect Pvt. Ltd.
Gurugram, Haryana
01.2017 - 06.2018
- Remote login to Virtual Machines to troubleshoot, monitor and deploy applications.
- Diagnose and troubleshoot technical issues,including user account setup and virtual network configuration.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Managing day to day activity of the cloud environment, supporting development teams with their requirements.
- Troubleshoot end-user reported problems, thoroughly and accurately documenting problem in trouble management tool.
- Research and identify solutions to software and hardware related issues.
- Performed standard IT functions by analyzing, evaluating and debugging system programs.
- Analyzed and resolved complex network problems for end-users.
- Analyze and resolve server hardware, software and communications problems.
Technical Support Representative
Beno Support Pvt. Ltd.
Noida, Uttar Pradesh
02.2016 - 12.2016
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Devised solutions to operations issues related to Window and Mac OS and Microsoft Office, working closely via phone, email, live chat and web teleconference.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
B.Tech (CSE) - Computer Science
N.D.U.A.T. Kumarganj, Ayodhya
Ayodhya 07.2010 - 07.2014
12th - Physics, Chemistry, Math's
A.M.S.G.M. Inter College
Etawah 07.2008 - 05.2009
10th -
A.M.S.G.M. Inter College
Etawah 07.2006 - 06.2007
Skills
TCP/IP
Infrastructure as a Service
Azure Storage
Disaster recovery
Powershell
DHCP Server
Virtual Networks
Written and verbal communication
Accomplishments
- Co-ordinates“BrainTrickier”in ‘INSIGNIA’12.
- Participated in National Integration Camp(07/06/2009to13/06/2009PP
- Participated in seminar of FUTURETECHONOLOGY By “Labs&Racks”.
Timeline
IT Support Executive
Binary Semantics Ltd.
08.2018 - Current
Solution Engineer
Tech Live Connect Pvt. Ltd.
01.2017 - 06.2018
Technical Support Representative
Beno Support Pvt. Ltd.
02.2016 - 12.2016
B.Tech (CSE) - Computer Science
N.D.U.A.T. Kumarganj, Ayodhya
07.2010 - 07.2014
12th - Physics, Chemistry, Math's
A.M.S.G.M. Inter College
07.2008 - 05.2009
10th -
A.M.S.G.M. Inter College
07.2006 - 06.2007