Rishabh Pundir

JOB ROLES

• Create learning plans, curriculums, events, playlists, videos, material and upload SCORM/AICC content as needed for the training. Editing and updating e-learning modules.
• Test Scorm content.
• Manage Learning Objects(upload, update, retire).
• Organizing and managing all courses, content, users, and data within the LMS.
• Manage user accounts, permissions, and roles.
• Investigate any issues with the LMS, and document the problem while working with the stakeholders.
• Provide day-to-day technical support for end users in the LMS by troubleshooting and educating on the platform functionality
• Track learner progress, course completion rates, and certifications.
• Generate reports from "Reporting 2.0".
• Managed content updates and ensured timely delivery of e-learning materials to users.

• Upload, organize, and update learning materials and resources.
• Ensure content is accessible and aligns with learning objectives.
• Generate reports on user engagement, course completion rates, and assessment results.
• Ensure that LMS complies with organizational policies and regulatory standards.
• Work with vendors or development teams to customize LMS as needed.
• Provide support to learners and instructors, addressing any access or functionality issues.
• Implemented streamlined processes for improved client communication and response time.

• Modify or cancel reservations as requested, ensuring accuracy and minimal customer disruption.
• Coordinate with airlines and travel partners for confirmations and special requests.
• Create and customize travel itineraries based on customer preferences and budgets.
• Assist customers via email, phone, or chat with travel-related inquiries and issues.
• Prepare daily or monthly reports on bookings, cancellations, and refunds.
• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.