Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with over [Number] years of successfully handling high priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations. Bilingual individual with incident event analysis and follow up expertise. A confident Incident Manager with extensive knowledge in technology monitoring tools and priority incident recommendations.
Hi, I’m
Rishabh Shukla
Kanpur
Summary
Overview
4
years of professional experience
Work History
Capgemini
Incident Manager
01.2020 - 09.2023
Job overview
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Communicated regularly with customers concerning data exchange and technology integration.
- Oversaw development and implementation of improvements to support and network operations.
Education
NLK Inter CollegeKanpur
High School Diploma
05.2019
University Overview
Skills
- Root Cause Analysis
- User Acceptance Testing (UAT)
- Incident Priority Assessment
- Information Updates
- Impact Limitation Processes
- Application Support
- Incident Response
- Service Delivery
Timeline
Incident Manager
Capgemini
01.2020 - 09.2023
NLK Inter College
High School Diploma
Similar Profiles
Mohammed Rabic RiyazudeenMohammed Rabic Riyazudeen
Senior Applications Consultant at CapgeminiSenior Applications Consultant at Capgemini
V S S R K RAJU KATARIV S S R K RAJU KATARI
Senior Analyst at CapgeminiSenior Analyst at Capgemini
Thierry MaurelThierry Maurel
Engagement Manager at CAPGEMINIEngagement Manager at CAPGEMINI
Priyanka SutarPriyanka Sutar
SAP Analyst at CapgeminiSAP Analyst at Capgemini
Dr Krishnapal Dr Krishnapal null
Emergency Medical Officer at Regency HealthEmergency Medical Officer at Regency Health