RISHABH SINGH
Noida
Summary
Adept Network Support Engineer with a proven track record at NTT Data, enhancing network reliability and performance through expert troubleshooting and root cause analysis. Skilled in Network Troubleshooting and fostering vendor relationships, I significantly improved operational efficiency and network stability, ensuring compliance and service excellence within stringent SLAs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Support Engineer
NTT Data
01.2022 - Current
- Providing continuous support in the IT Infrastructure environment for 24*7*365 operations.
- Providing Tier 1 LAN troubleshooting including responding to ISP circuit issue and coordinating with ISP
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Troubleshot for device down, latency and packet drop from different airlines routers and resolved them within SLA
- Worked on critical/high priority alerts like site isolation, site down, or network connectivity problems.
- Handled live troubleshooting calls as an L1 /L2 with all network stakeholders and owned the incident till closure
- Triggered problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provided inputs for Root Cause Analysis.
- Solving problem of slowness, intermittent issue
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Performed regular audits on network devices for policy compliance, identifying areas requiring improvement or remediation efforts.
- Maintained strong relationships with key vendors to obtain necessary equipment and services at competitive prices.
Education
Bachelor of Technology - ELECTRICAL AND ELECTRONICS ENGINEERING
RAJ KUMAR GOEL INSTITUTE OF TECHNOLOGY
Ghaziabad, India09.2020
INTERMEDIATE -
RCS INTER COLLAGE
Sultanpur, India06.2016
HIGH SCHOOL -
RADHIKA BAL VIDYA MANDIR
Jaunpur, India06.2014
Skills
- Network Troubleshooting
- Routing
- Switching
- LAN
- OSPF
- BGP
- STP
- DHCP
- WAN
- EIGRP
- IP Addressing and Subnetting
- Ticket management
Certification
CCNA - Cisco Certified Network Associate
Tools and Technology
- SolarWinds
- Meraki
- Infoblox
- Service Now
- BMC Remedy
ACHIEVEMENTS
- Received Leader's Choice Award April FY'24.
- Received award from Client ( Awarded in recognition of outstanding, dedication and exemplary contribution towards a successful partnership between client and the company).
Timeline
Network Support Engineer
NTT Data
01.2022 - Current
Bachelor of Technology - ELECTRICAL AND ELECTRONICS ENGINEERING
RAJ KUMAR GOEL INSTITUTE OF TECHNOLOGY
INTERMEDIATE -
RCS INTER COLLAGE
HIGH SCHOOL -
RADHIKA BAL VIDYA MANDIR
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