RISHABH SINGH
Noida
Summary
- Network Support Analyst at NTT DATA with over 3.4 years of experience.
- Cisco CCNA Certified. CISCO ID: CSCO14763723.
- An enthusiastic network engineer with experience in the Enterprise Network Domain, having the necessary drive and determination needed to resolve complex networking issues.
- Technical knowledge of current network protocols and internet standards, TCP/IP, routing protocols, EIGRP, OSPF, BGP, switching protocols, and LAN/WAN technologies.
- Understanding of Cisco Meraki & Wireless.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Engineer
NTT Data
Noida
01.2022 - Current
- Providing continuous support in the IT infrastructure environment for 24/7, 365.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Worked on critical/high-priority alerts, like site isolation, site down, or network connectivity problems.
- Handled live troubleshooting calls as an L1/L2 with all network stakeholders, and owned the incident until closure.
- Solving the problem of slowness and intermittent issues, I analyzed the root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Assisted with the installation and configuration of network equipment and devices.
- Troubleshoot and resolve network issues related to routing and switching.
- Perform regular network performance assessments using network monitoring tools (SolarWinds, Entuity, Meraki), and optimize the network as needed.
- Provided remote support to end users for network-related issues, ensuring timely resolution.
- iOS upgrade on Cisco routers by using a TFTP server.
- Provide support to the ISP when they are making some changes on their end.
- Raising a change incident for any modification made to infrastructure, vendor maintenance, or anything else that affects the organization’s service delivery.
- Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
- Met with departmental managers to discuss project status and determine action plans.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
Education
B.Tech -
RAJ KUMAR GOEL INSTITUTE OF TECHNOLOGY
Ghaziabad01.2020
INTERMEDIATE -
RCS INTER COLLAGE
Sultanpur01.2016
Highschool -
RADHIKA BAL VIDYA MANDIR
Jaunpur01.2014
Skills
- Routing
- Switching
- Network troubleshooting
- Routing Protocols (OSPF, BGP, EIGRP, and RIP)
- Switching Protocols (STP, RSTP, MSTP, and VTP)
- Wireless networking
- Incident management
- Circuit Management
- Change Management
- iOS Upgrade
- Port Configuration
- Bandwidth management
- Network Design
- ITIL process
Certification
- CCNA (Cisco ID: CSCO14763723)
- CCNA Training certificate from Network Bull Institute Gurgaon
Accomplishments
- Leader's Choice Award (2023–2024)
- Received an award from the client, awarded in recognition of outstanding dedication, and exemplary contributions toward a successful partnership between the client and the company
- Leader's Choice Award (2024–2025)
Timeline
Network Engineer
NTT Data
01.2022 - Current
B.Tech -
RAJ KUMAR GOEL INSTITUTE OF TECHNOLOGY
INTERMEDIATE -
RCS INTER COLLAGE
Highschool -
RADHIKA BAL VIDYA MANDIR
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