Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rishabh Tyagi

Rishabh Tyagi

Noida

Summary

Result-driven associate with 13 years of experience in Telecom and BFSI industry, specializing in Application Production Support, with proven ability to lead and manage high- performing teams, drive innovation, and achieve strategic goals. Presently working with TCS (Tata Consultancy Services) since 2014. Seeking a project with a culture of continuous learning and development; where I can gain exposure to different areas of the business and explore potential career paths within the organization.

Overview

14
14
years of professional experience
1
1
Certification

Work History

L2 Support

TCS
01.2020 - Current
  • PROJECT : Calypso
  • CLIENT: Nordea Bank Abp
  • Responsibilities
  • Working as an L2 support Engineer for Calypso application for the client
  • Monitoring the health and performance of the Calypso application and related infrastructure
  • Performing root cause analysis and suggesting long-term fixes and improvements
  • Supporting front-office users in real-time during market hours
  • Maintaining quarterly user access reports and ad hoc access requests for new and old users
  • Monitoring and troubleshooting overnight batch jobs (EOD processing, reports, risk calculations, etc.)
  • Performing sanity checks and early morning processing, reporting if any discrepancies found during non-support window
  • Participating in deployment planning and post-deployment monitoring
  • Updating and maintaining SOPs (Standard Operating Procedures), support runbooks and issue logs
  • Secondary ad hoc support during out of service window (Primary being the on-site individual)
  • Team management, Client co-ordination, Workload management
  • Daily Stand up calls, Outstanding issues prioritization and post solution learning discussions
  • Documentation of High Priority Critical issues with RCA and Mitigation plans
  • Handling day to day affairs of the team (Rostering, Billing hours, Overtime adjustments, etc.)
  • Delivering Monthly Retrospective presentations (Internally and with Client)
  • Maintaining clear communication with Upstream and Downstream applications and respective stakeholders
  • Tickets management, JIRA management and SLA adherence on Helix and Kanban Board
  • Ensuring smooth knowledge transfer within the support team during/after deliveries, replacements and transitions

Senior Associate

TCS
01.2014 - 01.2020
  • PROJECT : Plant Assign Back office
  • CLIENT: Telstra
  • Responsibilities
  • Client coordination and on-ground technical network support and feedback
  • Real-time support towards queries and roadblocks with respect to the network
  • Troubleshooting network issues and maintaining the SLA of the requests
  • Transitioning from Copper to Fiber network within the stipulated timeframes
  • Maintaining Graphical Distribution Data and SOPS
  • Ensuring knowledge transfer within the team

Team Lead

Wannatalk Solutions Pvt Ltd
07.2013 - 06.2014

Senior Associate

Xpert On Call
11.2012 - 10.2013

Associate

Tech solution twenty four seven
01.2012 - 10.2012

Associate

In Technologies Pvt Ltd
07.2011 - 10.2011

Education

B.Tech - Computer Science

Poornima College of Engineering, RTU
01.2011

Skills

  • Calypso
  • Oracle SQL
  • MySQL
  • Grafana, Splunk
  • OS- Linux, Windows
  • Power point
  • MS Office

Certification

  • Certified in Calypso System Administration V17 by Nasdaq
  • Certified in Collaborative Decision Making
  • Certified in Risk Management
  • Certified in Credit and Risk Management
  • Certified in Anti Money Laundering
  • Certified in Banking Frauds (Overview, Physical and Digital Channels)
  • Certified in Money Market
  • Certified in Advanced AML - Impact on Financial Risks
  • Certified in Card Frauds

Timeline

L2 Support

TCS
01.2020 - Current

Senior Associate

TCS
01.2014 - 01.2020

Team Lead

Wannatalk Solutions Pvt Ltd
07.2013 - 06.2014

Senior Associate

Xpert On Call
11.2012 - 10.2013

Associate

Tech solution twenty four seven
01.2012 - 10.2012

Associate

In Technologies Pvt Ltd
07.2011 - 10.2011

B.Tech - Computer Science

Poornima College of Engineering, RTU

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Rishabh Tyagi