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Certified Information Technology professional with great communication, negotiation and organizational skills. Coming with an experience in handling the software supports and IT administration of multiple clients. Communication, adaptability & leadership are my key skills.

Result-driven associate with 13 years of experience in Telecom and BFSI industry, specializing in Application Production Support, with proven ability to lead and manage high- performing teams, drive innovation, and achieve strategic goals. Presently working with TCS (Tata Consultancy Services) since 2014. Seeking a project with a culture of continuous learning and development; where I can gain exposure to different areas of the business and explore potential career paths within the organization.

Skilled Consultant as a L2 Application/Production support/AWS support engineer and as a SRE with extensive knowledge of IT Operations, production & application support, and deployment integration. Communicates well with client throughout Operations and integration process. Having a Bachelor of Technology degree in Electronics and communications.

  Having 8.9 years of IT experience as Consultant, Senior L2 support Engineer, Solution integrator and NOC Engineer
  Presently acting as an AWS support engineer and L2 Application/Production support for supporting Infrastructure Operations/Maintenance and Monitoring for the Client Ameriprise Financial
  Respond and resolve customer issues in a timely manner while delivering the highest level of customer satisfaction
  Good understanding of AWS, ServiceNow, Linux/Unix and SQL
  Excellent troubleshooting aptitude in a technical environment and System Admin experience
  Involves in requirement analysis and system design phase and in making key decisions to ensure the team delivers as per the agreed quality and timescales
  Interacting with clients and handles customer escalations
  Having hands on from bug fixing to deployment on servers and end to end integration
  Good knowledge of Database technologies and having hands-on of SQL
  Exceptional problem-solving skills and upholding good team spirit, leadership and quality customer service skills acquired and excellent written and oral communication skills


Results-driven L2/L3 Application Support Engineer with expertise in SQL, PL/SQL, and Java, honed at Financial Software Systems. Proven track record in optimizing performance and resolving complex issues, enhancing system stability, and leading successful UAT. Strong analytical skills complemented by effective collaboration with cross-functional teams to deliver impactful solutions.

Pynni Veera Venkata Satyanarayana Swamy

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L2 Support

L2 Support

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B.Tech - Electrical & Electronics Engineering

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L2 Support

L2 Support

B.Tech - Electrical & Electronics Engineering

Diploma - undefined

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