Rishabh Singh Thakur
Summary
Performance-driven professional with a strong background in relationship management and financial analysis. Recognized for exceeding business targets and optimizing lead generation processes. Dedicated to fostering partnerships that drive sustainable growth and improve overall business performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Manager - Personal Loans
ICICI Bank
Noida
09.2025 - Current
- Identify, onboard, and activate new DSAs (Direct Selling Agents), connectors, and referral partners
- Maintain strong relationships with existing DSAs to ensure continuous business flow
- Monitor lead flow from partners and ensure quality sourcing
- Track partner-wise productivity and drive performance improvements
- Track disbursement volumes, login-to-sanction ratios, and conversion rates
- Achieved business number of 100%+ against business objectivity of 8 Cr.
e-Relationship Manager
ICICI Bank
Delhi
06.2023 - 09.2025
- Build and maintain strong virtual relationships with a portfolio of clients through digital channels (phone, email, chat, video conferencing)
- Identify customer needs proactively and provide tailored financial solutions, cross-selling appropriate products/services
- Served as the primary point of contact for customer inquiries, resolved issues efficiently while maintaining high customer satisfaction.
- Leverage CRM systems and analytics tools to monitor client interactions, track engagement, and manage service workflows
- Handled customer Portfolio having combined PPOP at 12 CR where achieved 80 lacs+ Asset Number month on month
Sr. Area Sales Executive
Exide Industries limited
Parwanoo, Himachal Pradesh
06.2022 - 06.2023
- Handling batteries channel sales management in four districts of Himachal Pradesh (i.e., Solan, Shimla, Sirmour and Kinnour)
- Handling batteries channel sales management in four districts of Himachal Pradesh (i.e., Solan, Shimla, Sirmour and Kinnour)
- Inventory control, Monitoring C&F Godown
- Handling business of 1 crore in the given area and achieved more than 95% target in all the months
- Achieved quarterly incentives in all the quarters for Target Achievement month on month
User Engagement Intern
Whitehat Jr Education Pvt. Ltd.
WFH
05.2021 - 07.2021
- Facilitated effective communication among teachers, students, and parents to enhance engagement
- Met internship targets to demonstrate commitment and performance
- Earned a letter of recommendation for exceptional contributions during the internship
Education
PGDM - Marketing & Operations
Jagan Institute of Management Studies
Rohini, Delhi05-2022
B.COM - Commerce
St. Mary's P.G College
Vidisha, Madhya Pradesh07-2020
Skills
- Credit assessment
- Relationship management
- CRM software
- Lead generation
- Customer satisfaction
- Business development
- Problem solving
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- NISM SERIES- VA: Mutual Funds Distributors Certification Examination
- UDEMY: Sales Marketing B2B
- Udemy: Digital Marketing
Timeline
Relationship Manager - Personal Loans
ICICI Bank
09.2025 - Current
e-Relationship Manager
ICICI Bank
06.2023 - 09.2025
Sr. Area Sales Executive
Exide Industries limited
06.2022 - 06.2023
User Engagement Intern
Whitehat Jr Education Pvt. Ltd.
05.2021 - 07.2021
PGDM - Marketing & Operations
Jagan Institute of Management Studies
B.COM - Commerce
St. Mary's P.G College