Thandava Krishna J
Relationship Manager
Bengaluru
Summary
Professional in auto loan industry, skilled in managing client relationships and driving financial growth. Expertise in customer service, loan processing, and risk assessment. Strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Known for strong communication, negotiation, and problem-solving skills, ensuring client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Relationship Manager, Auto Loans
Cars24 Services Private
10.2024 - Current
- Source new auto loan business from dealers, DSA, and direct customers.
- Achieve monthly and quarterly sales targets for auto loan disbursals.
- Maintain and strengthen relationships with dealers, showrooms, and customers.
- Provide customers with loan eligibility information, documentation guidance, and product details.
- Coordinate with credit, operations, and disbursal teams to ensure smooth processing of loan applications.
- Ensure proper documentation as per company policies and compliance requirements.
- Resolve queries and discrepancies to ensure fast loan approval and disbursement.
- Track competitor activities, market trends, and pricing to identify new business opportunities.
- Maintain daily MIS reports for leads, login, and disbursal status.
- Submit regular performance reports to the reporting manager.
Senior Evaluation Engineer
Cars24 Services Private
10.2018 - 05.2024
- Conduct comprehensive vehicle inspections covering the engine, transmission, suspension, brakes, electrical systems, interiors, exteriors, and chassis.
- Diagnose mechanical or electrical faults using diagnostic tools and visual/manual checks.
- Prepare detailed vehicle condition reports, with repair or refurbishment recommendations.
- Assist the pricing and procurement teams with accurate vehicle valuation based on condition, mileage, and market trends.
- Verify vehicle documents and history, including registration, insurance, and service records.
- Ensure all evaluations adhere to company quality standards and safety protocols.
- Train and guide junior evaluation engineers and technicians.
Education
Bachelor of Computer Applications -
Alagappa University
Karaikudi, India 04.2001 -
Skills
Teamwork
Credit assessment
Loan servicing
Customer service
Timeline
Relationship Manager, Auto Loans
Cars24 Services Private
10.2024 - Current
Senior Evaluation Engineer
Cars24 Services Private
10.2018 - 05.2024
Bachelor of Computer Applications -
Alagappa University
04.2001 -