Sushil Ashok Nikam
Dehuroad
Summary
To pursue and excel in a growth-oriented organization in order to utilize my skills and experience for the growth and prosperity of the organization which will simultaneously facilitate my career and professional growth.
Overview
15
15
years of professional experience
1
1
Language
Work History
Relationship Manager, Auto Loans
Tata Capital
02.2025 - Current
- Coordinated with marketing department to create promotional materials for auto loan products, enhancing brand visibility and attracting potential clients.
- Assisted in product development efforts, resulting in innovative auto financing solutions that met evolving customer demands.
- Negotiated favorable loan terms for clients, balancing their needs with the bank''s risk appetite.
- Delivered exceptional service to clients, leading to increased retention rates and referrals for new business.
Team Leader
Q Connect Solution PVT Ltd.
10.2024 - 12.2024
- Insurance Proses from 29 Oct 2024 to 20 Dec 2024.
Team Leader
Connection Direct Pvt Ltd
05.2023 - 07.2024
- Credit Card Process for 19 May 2023 to 17 July 2024.
Team Leader
Hinduja Global Solution
06.2018 - 12.2022
- Bajaj FinServ for 12-June 2018 to 31-Dec-2022.
Team Leader
DigiCall Teleservice Pvt Ltd
07.2011 - 09.2017
- Videocon D2H Process for 07-july 2011 to 23-Sept 2017.
Executive Operations
Aegis Company
11.2010 - 12.2011
- Out Bond Sales MNP Process for 20 Nov 2010 to 07 Dec 2011.
Education
S.Y.B.Com -
Pune University
01-2021
H.S.C - undefined
Maharashtra Board
01-2010
S.S.C - undefined
Maharashtra Board
01-2007
Activities
Managing day to day programs operations keeping in mind all the KPIs Rostering and man power planning as per the forecast with presentation. Interacting with client on Real time issues of customer’s as per the VOC and Call Centre Challenges. Motivating team members, evaluating, counselling to improve the team performance & interact with quality, training and client services. RCA’s for How’s and Why as per the requirement on all KPI’s. Review daily performance during the shift with the supervisors to set action plan for the current shift. Auditing of SME’s TA’s and executives on daily updates and product knowledge preparing day to day reports and sending to the concerned departments. Hiring spoke from operation side. Active member of Employee Care Team. Coordinating extra-curricular activities, Rewards and Recognition Programs and handling Employees grievances. Interviewing candidates for customer care according to the guidelines Focusing on planning, management. Development and retention of the resources facilitating the client & monitoring sessions, collecting inputs and preparing conclusive reports for the senior management. Managing day to day programs operations keeping in mind all the KPIs Rostering and man power planning as per the forecast with presentation. Interacting with client on Real time issues of customer’s as per the VOC and Call Centre Challenges. Motivating team members, evaluating, counselling to improve the team performance & interact with quality, training and client services. RCA’s for How’s and Why as per the requirement on all KPI’s. Review daily performance during the shift with the supervisors to set action plan for the current shift. Auditing of SME’s TA’s and executives on daily updates and product knowledge preparing day to day reports and sending to the concerned departments. Hiring spoke from operation side. Active member of Employee Care Team. Coordinating extra-curricular activities, Rewards and Recognition Programs and handling Employees grievances. Interviewing candidates for customer care according to the guidelines Focusing on planning, management. Development and retention of the resources facilitating the client & monitoring sessions, collecting inputs and preparing conclusive reports for the senior management.
Disclaimer
Date : Place : Thanking You, (Sushil Nikam)
Timeline
Relationship Manager, Auto Loans
Tata Capital
02.2025 - Current
Team Leader
Q Connect Solution PVT Ltd.
10.2024 - 12.2024
Team Leader
Connection Direct Pvt Ltd
05.2023 - 07.2024
Team Leader
Hinduja Global Solution
06.2018 - 12.2022
Team Leader
DigiCall Teleservice Pvt Ltd
07.2011 - 09.2017
Executive Operations
Aegis Company
11.2010 - 12.2011
H.S.C - undefined
Maharashtra Board
S.S.C - undefined
Maharashtra Board
S.Y.B.Com -
Pune University