Rishabh Singh

• Designed and developed an end-to-end Complaint Management module on Salesforce.
• Built dynamic and responsive UI using Lightning Web Components (LWC) for complaint handling and file management.
• Implemented Apex triggers and Flows to automate complaint lifecycle (validation, approval, escalation, closure).
• Developed Batch Apex jobs for automated reminders, escalations, and status updates based on business rules.
• Integrated role-based access, sharing logic, and notifications for Validators, Approvers, and TSMs.
• Optimized system performance and ensured data consistency across complaint processes.

Tools: LWC, Apex, Batch Apex, Triggers, Flows, Salesforce Admin

• Global healthcare publishing client focused on research accessibility.
• Implemented Salesforce CPQ with advanced product configuration and pricing rules.
• Built approval workflows and automated quote generation using Conga.
• Optimized sales processes using Flows and Apex triggers, reducing manual effort.
• Collaborated with cross-functional teams to enhance system scalability.

Tools: Salesforce CPQ, Advanced Approvals, Sales Cloud, Conga, Apex, Flows

• NGO focused on funding initiatives for environmental and community development.
• Developed and enhanced LWC components, Apex triggers, and flows for process automation.
• Implemented email automation using templates and custom Apex classes.
• Designed approval processes with automated email notifications.
• Built reports and dashboards to track funding and operational insights.

Tools: Apex, LWC, Salesforce Admin, Flows, VS Code, Jira

• Real estate client using Salesforce to manage sales and service operations.
• Developed REST API integrations for seamless communication with external systems.
• Built Apex triggers and test classes ensuring production-ready code coverage.
• Configured security model including profiles, permission sets, and field-level security.
• Automated business processes using workflows and process builder

Tools: Apex, LWC, Visualforce, Flows, Data Loader, Jira