Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Timeline
Hi, I’m

Rishi Raj

Operation & Development
Rishi Raj

Summary

Experienced customer-oriented professional with 24 years of expertise dedicated to enhancing revenues and expanding margins. Adaptive and deadline-driven, consistently achieving successful project completion in demanding situations. Diligent leader and strategic planner with extensive managerial skills, providing visionary leadership and motivational guidance.

Overview

24
years of professional experience

Work History

TENSQUARE BUSINESS VENTURES in association with Country Club Holidays

Group General Manager - Operation & Quality Assurance
10.2021 - Current

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and implemented strategies to increase sales and profitability.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Formulated policies and procedures to streamline operations.
  • Assisted in recruiting, hiring and training of team members.

GOLDEN TULIP, Udaipur (Westgate Hotels India)

Cluster General Manager - Operation & Quality Assurance
05.2018 - 10.2021

Job overview

  • 82-room resort featuring one restaurant, a 24/7 Coffee House, two bars, and three conference halls. Additionally, oversaw the brand development of eight hotels and resorts for Westgate Hotels India.
  • Trained facility managers on company policy and procedure for similar performance throughout cluster.
  • Implemented trending initiatives to help drive sales across cluster.
  • Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
  • Monitored facility managers and staff performance through quarterly review assessments.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Peppermint Hotels, Jaipur

General Manager
10.2016 - 05.2018

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with cross-functional teams to develop innovative solutions.

Patlidun Safari Lodge Luxury Resort, Jim Corbett

General Manager Project & Operations
06.2014 - 10.2016

Job overview

  • 26 acre 18 Super Luxury Cottages with Spa, restaurant, Private Pools, Conference Hall
  • Winner of the Best Luxury Resort award in 03 year at a row.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.

KEYS By Lemon Tree Hotels

Manager Operations
10.2011 - 06.2014

Job overview

  • 95 rooms with 1 Restaurants, 1 Bar, 2 Conference Hall, 1 Board Room, and Gymnasium.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Berggruen Hotels India, Ludhiana, Punjab

System and Training Manager
11.2008 - 10.2011

Job overview

  • 95 rooms with 1 Restaurants, 1 Bar, 2 Conference Hall, 1 Board Room, and Gymnasium
  • Winner of best mid marketing hotels in India
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Conducted orientation sessions and organized on-the-job training for new hires.

Mascot Technologies Pvt Ltd

Operational and Business Development Head
09.2003 - 11.2008

Job overview

  • Major assignment Executed and handled Online feedback and customer relationship Management for Indian Oil Corporation Limited, Survey of Retail Outlets for Indian Oil Corporation Limited.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

Central Academy School

Group Development Manager
01.2000 - 09.2003

Job overview

  • Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
  • Managed 4 individual Schools simultaneously for product lifecycle development.
  • Supervised team duties related to decision support and business intelligence for business users.

Education

Rajasthan University

P.G.D.C.A. (Post Graduate Diploma in Computer Application)
01.1998 - 1999.04

University Overview

H. W. Business School, Uttar Pradesh

Diploma in Hotel Management from Hospitality Administration And Management
04.2001 - 2005.04

University Overview

Indira Gandhi Open University

M.C.A. (Masters of Computer Application)
01.2000 - 2003.04

University Overview

Skills

Revenue Enhancementundefined

Accomplishments

Accomplishments
  • Marketing - Implemented marketing strategies which resulted in 100% growth of customer base.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Represented School as Captain in All India Inter School Cricket Championship 1991-92.
  • Represented Junior Rajasthan Cricket team in under – 16, Under-19 from 1990 to 1996.
  • Attended Ranji Camp for Rajasthan - 1996-97.
  • Captain of School & District Cricket Team in Junior Inter State Tournament (Under-19) from 1986 to 1998


Software

Microsoft Office

All PMS Softwares

Availability
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Timeline

Group General Manager - Operation & Quality Assurance
TENSQUARE BUSINESS VENTURES in association with Country Club Holidays
10.2021 - Current
Cluster General Manager - Operation & Quality Assurance
GOLDEN TULIP, Udaipur (Westgate Hotels India)
05.2018 - 10.2021
General Manager
Peppermint Hotels, Jaipur
10.2016 - 05.2018
General Manager Project & Operations
Patlidun Safari Lodge Luxury Resort, Jim Corbett
06.2014 - 10.2016
Manager Operations
KEYS By Lemon Tree Hotels
10.2011 - 06.2014
System and Training Manager
Berggruen Hotels India, Ludhiana, Punjab
11.2008 - 10.2011
Operational and Business Development Head
Mascot Technologies Pvt Ltd
09.2003 - 11.2008
H. W. Business School, Uttar Pradesh
Diploma in Hotel Management from Hospitality Administration And Management
04.2001 - 2005.04
Group Development Manager
Central Academy School
01.2000 - 09.2003
Indira Gandhi Open University
M.C.A. (Masters of Computer Application)
01.2000 - 2003.04
Rajasthan University
P.G.D.C.A. (Post Graduate Diploma in Computer Application)
01.1998 - 1999.04

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