Rishikesh Raul

• Partner with clients, business stakeholders, Product Management, and Engineering teams to gather requirements and design supply chain and procurement solutions.
• Support Procure-to-Pay (P2P), Order Management, Inventory Management, Supplier Management, ASN, Invoicing, and Payment processes.
• Conduct client workshops, requirement discussions, solution walkthrough, and product demonstrations.
• Prepare BRDs, FRS, Jira stories, acceptance criteria, process flows, and test scenarios.
• Manage enhancement requests from requirement gathering through UAT, deployment, and production validation.
• Perform impact analysis for supplier, inventory, banking, invoicing, and integration-related changes.
• Lead UAT activities, defect tracking, and business validation with clients and cross-functional teams.
• Troubleshoot production issues involving EDI transactions, ASN processing, reporting discrepancies, inventory visibility, and supplier transactions.
• Develop and validate reports, dashboards, cubes, and analytics solutions using GEP Quantum.
• Coordinate with Product, Engineering, Analytics, Integration, and Support teams to ensure timely delivery.
• Present solutions and conduct demos for clients, showcasing new features, enhancements, and business process improvements.
• Support ERP integrations including NetSuite, SAP, and Oracle.
• Drive process automation and AI-enabled initiatives to improve operational efficiency.

• Client Project Operations: Managed end-to-end client project operations, from assignment creation to final delivery, ensuring deadlines were met with 100% compliance.
• Stakeholder Coordination: Acted as a liaison between clients, Publication Support, and Translation teams, ensuring client requirements were seamlessly integrated into workflows.
• Performance & KPI Management: Oversaw WFM teams, managing KPIs and SLAs to meet operational benchmarks and consistently exceed service expectations.
• Root Cause Analysis: Conducted comprehensive root cause analysis (RCA) to resolve recurring issues, improving process efficiency and response times by 20%.
• Process Improvement: Implemented continuous process improvements that enhanced cross-functional coordination and aligned operations with organizational goals.
• Invoicing & Payment Management: Managed invoicing projects for contractors and freelancers, achieving 100% accuracy and reducing payment delays, streamlining financial workflows.
• Audit & Feedback Sessions: Led monthly audits and feedback sessions to improve communication compliance, providing structured feedback that led to better team performance.
• Process Manager

• Managed international freight forwarding and supply chain operations for UK-based clients.
• Coordinated shipment execution, logistics planning, tracking, documentation, and customer communication.
• Supported order-to-delivery processes, performance reporting, and operational governance.
• Led migration and transition of 15+ logistics processes from global teams into offshore operations.
• Worked closely with customers, carriers, and internal stakeholders to ensure on-time shipment execution and issue resolution.
• Conducted client reviews, KPI reporting, process training, and continuous improvement initiatives.
• Participated in client calls, operational governance meetings, and service performance reviews.
• Successfully transitioned and stabilized 15+ freight and logistics processes.
• Supported global freight operations with high service levels and compliance.
• Recognized for stakeholder management, process improvement, and customer-centric delivery.
• Key Achievements
• Key Skills: Supply Chain Operations, Logistics, Freight Forwarding, Shipment Management, Order Fulfillment, Customer Operations, Process Transition, KPI Management, Client Engagement.

• Client-Specific Operations: Started in eBay’s email and chat process, then transitioned to IBM’s Insurance Project, managing billing and collections.
• Process Compliance & SLA Management: Trained new joiners and ensured that SLA targets were consistently met while maintaining high-quality service.
• Reporting & Workflow Management: Developed daily reports and ensured workflows were managed effectively to meet client requirements.

Maharashtra Board

• SSC
• Maharashtra Board