Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Work Preference
Timeline
Generic
Open To Work

RISHIKESH S P

Bengaluru

Summary

Dynamic professional with a proven track record at USDC-JAIN ONLINE, excelling in data analysis and process optimization. Enhanced learner experiences through innovative solutions, achieving 100% accuracy in eligibility lists. Adept at stakeholder communication and team collaboration, driving operational excellence and strategic initiatives to elevate service quality and client satisfaction.

Overview

3
3
years of professional experience
5
5
Certifications

Work History

EXECUTIVE BUSINESS PROCESS OPTIMIZATION

USDC-JAIN ONLINE
BANGALORE
05.2023 - Current
  • Enhanced USDC’s educational transformation through technology by applying data analytics, automation, and cross-functional coordination to improve learner experience, refine academic operations, and uphold compliance across convocation lifecycle.
  • Finalized eligibility lists with 100% accuracy by analyzing graduation and supplementary datasets, ensuring error-free releases to internal stakeholders.
  • Generated weekly analytics reports forecasting convocation registration trends using historical and real-time data for capacity planning.
  • Streamlined fee collection processes through coordination with Finance and Outbound Calling teams, achieving accurate fee mapping and zero discrepancies.
  • Optimized certificate delivery operations by monitoring SLA dashboards, improving turnaround times and learner compliance through proactive follow-ups.
  • Collaborated with team members to support daily executive operations.
  • Prepared documents and reports for executive decision-making processes.
  • Conducted research to gather information for strategic initiatives.
  • Managed communication between departments to ensure alignment on projects.
  • Maintained confidential files and records with attention to detail.

SENIOR SALES EXECUTIVE

FOUNDIT (Formerly MONSTER)
BANGALORE
11.2022 - 05.2023
  • Provided exceptional customer service to clients through effective communication channels.
  • Resolved client issues efficiently via phone and email, ensuring timely solutions.
  • Addressed client inquiries while executing upselling and cross-selling strategies.
  • Demonstrated expertise in managing client relationships to enhance satisfaction and loyalty.

Education

MBA - Business Intelligence and Analytics

JAIN UNIVERSITY
BANGALORE
05-2025

BBA - Financial Management

St. Joseph’s College (AUTONOMOUS)
BANGALORE
08-2022

Skills

  • Data analysis
  • Project management
  • Customer service
  • Stakeholder communication
  • Process optimization
  • Financial reporting
  • Team collaboration
  • Team building
  • Facility management
  • Analytical skills
  • Customer relations
  • Service quality improvement
  • Risk management
  • Time and resource optimization
  • Negotiations expert
  • Research and analysis

Affiliations

Ensured 100% data integrity for graduation eligibility lists through rigorous dataset validation and reconciliation.

Languages

  • English
  • Hindi
  • Tamil
  • Kannada
  • Spanish

Certification

Digital Marketing: Converting Leads to Sales.

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteHybrid

Salary Range

₹45000/yr - ₹200000/yr

Timeline

EXECUTIVE BUSINESS PROCESS OPTIMIZATION

USDC-JAIN ONLINE
05.2023 - Current

SENIOR SALES EXECUTIVE

FOUNDIT (Formerly MONSTER)
11.2022 - 05.2023

MBA - Business Intelligence and Analytics

JAIN UNIVERSITY

BBA - Financial Management

St. Joseph’s College (AUTONOMOUS)
RISHIKESH S P