Rishita Pradhan
Dehradun
Summary
I am a hardworking, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite; I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.
Overview
7
7
years of professional experience
Work History
Team Lead
I leads Auxiliary Services Paytm Process
Dehradun
01.2024 - Current
- It's a service process. My role is to take care of shrinkage, attrition, ACHT, team management, quality, and CSAT.
Team Leader
Voxtur communication Pvt Ltd (IndiaMart Process)
Dehradun
01.2021 - 01.2024
- I have joined as an Associate in Jan '21. After that, I got promoted on Oct 22 as a Team Leader. My role is to create an inspiring team environment with an open culture and set clear team goals.
- Delegating tasks and setting deadlines for your internal team, listening to team members' feedback, and resolving any issues or conflicts.
Associate
Travel Property
01.2019 - 12.2020
- It's a Sales Process. Prosperity Travel is a leading global travel company that operates multiple contact centers with staffed travel professionals to assist leisure.
Associate
ISON B.P.O Outbound Private Limited
Dehradun
01.2018 - 01.2019
- It's a Sales and Retention process, I am responsible for converting leads into successful sales and managing the process from initial contact through to the final hosting of the sale, ensuring seamless execution and customer satisfaction.
Education
High School Diploma -
Hilton School
DehradunIntermediate -
Hilton School
DehradunBachelor of Arts -
DAV PG College
DehradunSkills
- Observation
- Decision making
- Communication
- Multi-tasking
- Production Monitoring
- Schedule Management
- Employee engagement
- Quality Control
Hobbies and Interests
- Cooking
- Listening Music
Languages
- Hindi
- English
Personal Information
- Father's Name: Shiv Kumar Pradhan
- Date of Birth: 03/22/99
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Accomplishments
- IndiaMart Hall of Fame.
- Voxtur Spot Incentive.
- Weekly Incentive.
Timeline
Team Lead
I leads Auxiliary Services Paytm Process
01.2024 - Current
Team Leader
Voxtur communication Pvt Ltd (IndiaMart Process)
01.2021 - 01.2024
Associate
Travel Property
01.2019 - 12.2020
Associate
ISON B.P.O Outbound Private Limited
01.2018 - 01.2019
High School Diploma -
Hilton School
Intermediate -
Hilton School
Bachelor of Arts -
DAV PG College
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