Suraj Dnyanadeo Patil
software engineer
Navi Mumbai,MH
Summary
Dynamic Senior L1 Support Team Lead at Sodel Software Solutions, adept at enhancing system performance through proactive monitoring and effective issue resolution. Skilled in AWS monitoring and team leadership, I drive operational efficiency while fostering collaboration. My expertise in New Relic and strong decision-making abilities ensure seamless support processes.
Overview
5
5
years of professional experience
Work History
Senior L1 support Team Lead
Sodel Software solutions
Navi Mumbai
04.2024 - Current
- Promoted to Senior L1 Support, I bring a robust background in monitoring system performance, with a focus on CPU usage and memory utilization.
- My role involves tracking production JIRA tickets daily, ensuring timely and effective resolution.
- I excel at creating and managing Jira tickets, coordinating closely with developers to drive issues to closure.
- My proactive approach and strong communication skills facilitate seamless operations and contribute to the overall efficiency of the support team.
- Monitoring system performance using New Relic.
- Identifying exceptions and errors using ELK Kibana.
- AWS (Read-Only Access): Monitoring CPU utilization, storage, and identifying slow queries.
Quality analyst
Sodel Software solutions
Navi Mumbai
03.2022 - Current
- Requirement Analysis and Test Case Development: Analyzed Business Requirement Documents (BRD) to understand project scope and objectives. Developed and executed detailed test cases based on BRD.
- Manual and Automated Testing: Conducted a combination of manual testing to ensure software functionality and user experience. Contributed to creating, enhancing, and maintaining the automation framework to streamline the testing process.
- Defect Management: Reported defects using the defect tracking tool and meticulously tracked issues through their lifecycle, ensuring timely resolution.
- Database and API Testing: Utilized SQL for database testing to verify data integrity and consistency. Employed Postman for API testing to validate endpoint functionality and performance.
- Domain Expertise: Gained expertise in testing various loan management systems, including LMS (Loan Management System), LOS (Loan Origination System), Personal Loans (PL), and Certificate of Deposit (CD) loans.
Java developer
catseye solutions
Navi Mumbai
05.2021 - 02.2022
- Worked as trainee java developer. work on project using springboot framework.
Education
Bachelor's in Engineering - Electronic Engineering
Mumbai University
Ratnagiri01.2019
Skills
- Team handling/ Team Lead
- New Relic
- KIBANA
- AWS Monitoring
- Manual testing
- API testing
- Multitasking
- Creating SOP's
- Decision Making
- Observation
- Postman
- Core Java
- Alert Expertise in New Relic
- SOP Making for Any new process started
Languages
- Hindi
- Marathi
- English
Personal Information
Marital Status: Married
Summary - Work Profile
- Worked as Software Tester for 2 years with experience in Investment Banking, Telecom Domain, and Banking Domain.
- Hands-on experience of LMS, LOS, PL loans, and CD loans.
- Experience in User story analysis, Test Case Writing, Execution, Bug Tracking and Reporting.
- Performed Functional & Non-Functional testing and Retesting, Regression, Smoke, Sanity, API testing, and Database testing.
- Complete knowledge of Core JAVA, OOPS Concept, Collection, framework, Array, and String class.
- Experience with project management tools like Jira.
Profile
Production Support Analyst & L1 Team Lead, Leading L1 support team, handling meetings and client communication., Created SOPs for new processes and tasks to ensure consistency., Active involvement in deployment calls and release activities., System performance monitoring using New Relic; created multiple dashboards., Exception & error analysis using Kibana., JIRA expertise - built filters and dashboards for tracking & reporting., AWS (Read-Only) - monitored Redis CPU utilization, storage, and slow queries., Metabase knowledge - created filters and integrated them into dashboards., Manual Tester, 2, Experienced in software testing with hands-on expertise in Smoke & Sanity Testing, Functional Testing, Non-Functional Testing, Regression Testing, API Testing, Web Services Testing, Database Testing, and GUI Testing., Passionate about tackling new challenges and leveraging acquired skills to solve complex problems., A dynamic and competitive individual with a keen eye for detail and a commitment to quality.
Timeline
Senior L1 support Team Lead
Sodel Software solutions
04.2024 - Current
Quality analyst
Sodel Software solutions
03.2022 - Current
Java developer
catseye solutions
05.2021 - 02.2022
Bachelor's in Engineering - Electronic Engineering
Mumbai University