Rishu Kumar Tiwari

Key Project: C&S Wholesale Grocers Inc. | USA

• Conducted detailed business analysis, requirement gathering, and process documentation for supply chain and logistics operations.
• Led business requirement analysis, fit-gap assessment, and Oracle SCM module configuration aligned with client operational processes.
• Developed and maintained key project deliverables including Business Requirement Documents (BRDs), Functional Design (MD50), and UAT test scenarios with complete documentation.
• Collaborated with onsite and offshore teams for development, testing, and deployment of Oracle custom components.
• Coordinated with cross-functional teams (Technical Consultants, DBAs, Developers) to ensure timely and high-quality project delivery.
• Provided functional support and issue resolution for end users to ensure seamless and uninterrupted business operations.
• Drove process optimization and knowledge management through user training and detailed system documentation.
• Optimized logistics workflows by re-engineering transportation planning and shipment execution processes, improving delivery performance and cost efficiency.
• Redesigned supply chain process flows to enhance visibility across order fulfillment, warehouse dispatch, and last-mile delivery.
• Implemented process standardization and analytics frameworks, reducing manual intervention and improving SLA compliance across logistics functions.
• Participated in end-to-end ERP implementation and functional support for the Order-to-Cash (O2C) process.
• Utilized SQL for data validation, reporting, and performance tracking to enhance decision-making accuracy.
• Partnered with client stakeholders to drive process optimization and improve operational visibility across business units.

• Managed North India distribution operations, overseeing a 3 lakh sq. ft. warehouse servicing 65+ retail stores and 6 cross-dock facilities.
• Managed forward and reverse logistics for omni-channel fulfillment including Croma.com, Tata Neu, Tata Cliq, and Endless Aisle operations.
• Leveraged SAP MM, CRM, and WMS modules for efficient stock management, dispatch planning, and operational reporting.
• Drove system hygiene and data integrity within the control tower, ensuring alignment with central KPIs, SLA standards, and audit compliance.
• Improved vehicle utilization by 15% through implementation of milk-run routing and achieved 25% enhancement in delivery performance (PDD & EDD).
• Implemented RFID and GPS-enabled visibility solutions, reducing delivery delays by 20% and improving overall customer satisfaction and service reliability.
• Led RCA (Root Cause Analysis) and PDCA (Plan-Do-Check-Act)-based continuous improvement cycles, driving sustained operational performance optimization.