RITA KANDPAL
CRM Executive
Noida
Summary
Taking up responsibility and contributing to the progress of the
organization prepare general management responsibility though self
development personal growth and enhancement of technical
activity.
*Professional Profile*
A seasoned professional with 5 years of experience as a CRM
Executive in the field of property
Management.
Overview
6
6
years of professional experience
Work History
Purchasing Executive
LUXOR INTERNATIONAL PVT.LTD
Noida
02.2018 - 03.2019
- Research potential vendors, Negotiate contract terms of agreement and pricing, Compare and evaluate offers from suppliers, Track orders and ensure timely delivery, Review quality of purchased products, Generate POs, Maintain updated records of purchased products, delivery information and invoices, Prepare reports on purchases, including cost analyses, Monitor stock levels and place orders as needed, Coordinate with warehouse staff to ensure proper storage
CRM
MANDEEP CABLES PVT.LTD
08.2020 - 02.2022
- Develop & execute customer relationship management campaigns to increase customer loyalty, Analyze customer behavior and measure their impact on business outcomes to update strategies, Maintain smooth communication with customers and promptly reply to their queries, Respond and resolve customer complaints quickly and efficiently, Keep customers updated about the latest collections & special offers in order to increase sales, Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
CUSTOMER CARE EXECUTIVE
NSB BPO
Noida
04.2019 - 03.2020
- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script, Analyzing and reporting customer data to devise new strategies or update the existing ones, Making appointments that fit into the schedule of the client and the customer, Assisting them if they are facing a problem and troubleshooting it, Ensuring the customer has a positive experience with the company, Fostering a healthy relationship between the client and the customer
Front office executive
Brookfield Properties - Candor Techspace Noida Sector -135
Noida
03.2022 - Current
- Managing the reception area and ensuring the office is neat and tidy
- Greeting and welcoming clients, customers and visitors courteously and professionally
- Answering phone calls and directing them to the appropriate staff member/department
Education
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Skills
Good convincing power
Self-motivation
Hard Working
Teamwork
Excellent Knowledge of computer
Skilled in team building
Customer Service Skills
Communication Skills
Comfortable in attending calls
Diploma in CCC
Current Employment
Candor Tech space on the payroll of Strabag Engineers Pvt Ltd
Birth Place
Uttarakhand
Personal Information
- Date of Birth: 09/06/00
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Front office executive
Brookfield Properties - Candor Techspace Noida Sector -135
03.2022 - Current
CRM
MANDEEP CABLES PVT.LTD
08.2020 - 02.2022
CUSTOMER CARE EXECUTIVE
NSB BPO
04.2019 - 03.2020
Purchasing Executive
LUXOR INTERNATIONAL PVT.LTD
02.2018 - 03.2019
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