Ritesh Kokkula

• Interacting with the clients on a regular basis to help in improving and expanding the business.
• Manage retail clients' fraud risk activities and process for investigations effectively and efficiently, aligned to business strategy.
• Proactively assess fraud risk of processes and channels to identify gaps and recommend risk mitigation.
• Working on volume forecasting and publishing MIS reports to senior management and clients.
• Working on client billing processes and ensuring accurate and timely invoicing.
• Sharing inputs to the new hires in regards to basic US banking system, company expectation, and client expectations.
• Develop performance goals and objectives to achieve customer promise, expectations, and ensure accuracy and quality.
• WBR (Weekly business review) reports will be shared to customer on a weekly basis.
• Leading a team of 40+ financial crimes specialists.
• Responsible for sharing and communicating document review, Fraud & Risk investigations with managers and clients.
• Working on bi-weekly newsletter and presenting it to the client with proper analysis and callouts.
• Responsible for working and sharing the DQA Analysis with the higher management and client, with detailed callouts.
• Coordinating day-to-day operations and ensuring company guidelines are followed.
• Continuously working on shrinkage and attrition part to keep them under control.

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• Assisting the manager in organizing, planning, and implementing the strategies.
• Handled a team of 35+ Risk Analysts.
• Setting team goals by developing and implementing plans and strategies.
• Interviewing and recruiting new hires, filling in for the senior management in case of their absence.
• Delegating responsibilities to the team members according to their expertise.
• Using key metrics to keep track of team progress.
• Reviewing Team performance on a weekly basis.
• Connecting with the team one-on-one to know the pulse of individuals.
• Conducting EWS (Early warning system) discussion and keeping track of it.
• Responsible for raising the Alerts & Bugs and making sure team members work on priority.
• Maintained less shrinkage and attrition rate throughout the year.
• Conducting team huddles on a regular basis to know of any challenges or support if they are required.

• Worked on G-wallet transactions (Play store, G-store, Customer experience).anticipated and detected multiple frauds.
• Performed AML investigations & compliance reviews in conjunctions with fraud/scam reviews.
• Worked on chargebacks and refunds disputes.
• Handled customer related issues (Failed transactions & appeals)
• Handled multiple bugs related to fraud trends and tool enhancement.
• Performed independent checks for KYC to onboard merchants for access to the G-wallet.
• Promoted as Quality Analyst in Aug '18.
• Responsible for making sure that any gaps in performance or quality are quickly identified and corrected.

• Worked as a customer care executive for the Tata Motors process.
• Handled 200+ Outbound calls on a daily basis to check the quality of the service provided by the team.
• Responded to the customer queries and provided immediate resolutions.
• Received star of the month award for excellence in performance from the management.