Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ritesh Reddy

Hyderabad

Summary

Technical Product Specialist with 6+ years of experience leading enterprise SaaS onboarding, post-deployment adoption, and cross-functional solution design. Skilled in aligning client use cases with platform capabilities, driving product value realization, and collaborating across Product, Engineering, and Customer Success. Proven success managing stakeholder expectations, guiding technical workshops, and building reusable onboarding and enablement frameworks.

Overview

6
6
years of professional experience

Work History

Senior Product Specialist

Zenoti
Hyderabad
05.2024 - Current
  • Led onboarding and post-deployment success engagements for enterprise clients, aligning business needs with Zenoti’s capabilities in scheduling, CRM, forms, loyalty, and financial reporting.
  • Collaborated with product managers and implementation teams to resolve data quality issues, build product workarounds, and escalate critical gaps.
  • Conducted structured walkthroughs, admin training, and feedback sessions to drive adoption.
  • Delivered solution presentations and led problem-solving initiatives during rollout across multi-location clients.
  • Created implementation best practices, collaborated with QA and dev for issue triage, and served as platform SME for internal teams.

Senior Solutions Engineer

Freshworks
Chennai
02.2022 - 05.2024
  • Supported mid-market and enterprise clients across BFSI and IT services with CRM and support suite solutioning.
  • Delivered high-impact product demos tailored to business use cases, built value-based POCs, and contributed to RFP/RFI responses.
  • Collaborated with Sales, Product, and Engineering on pipeline acceleration and GTM feedback loops.
  • Created demo environments and integration scripts to help customer onboarding across verticals.

Functional Consultant

Highradius
Hyderabad
08.2021 - 02.2022
  • Acted as the primary implementation consultant for US-based clients in the BFSI sector on the AI-powered receivables platform.
  • Gathered business requirements, created functional documents, and delivered walkthroughs for finance automation modules.
  • Coordinated with QA and dev to ensure configuration met design standards, and owned UAT delivery.

Systems Engineer

Infosys
Pune
08.2019 - 08.2021
  • Supported client implementations in a global IT services environment, contributing to functional testing, requirement analysis, and documentation support for enterprise systems.
  • Participated in internal onboarding, functional training programs, and sprint reviews to understand the SDLC in large-scale project environments.
  • Collaborated with senior engineers on defect tracking and release readiness for deployment cycles.
  • Gained foundational exposure to agile delivery methods, requirement gathering, and stakeholder reporting in IT services.

Education

BTech - Electronics and Communication Engineering

Indian Institute of Information Technology
Jabalpur
05.2019

Skills

  • Solution Architecture
  • Post-Sales Product Adoption
  • Customer Success Strategy
  • Cross-Functional Collaboration
  • Health Checks & Technical Reviews

Timeline

Senior Product Specialist

Zenoti
05.2024 - Current

Senior Solutions Engineer

Freshworks
02.2022 - 05.2024

Functional Consultant

Highradius
08.2021 - 02.2022

Systems Engineer

Infosys
08.2019 - 08.2021

BTech - Electronics and Communication Engineering

Indian Institute of Information Technology

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Ritesh Reddy