RITIK SINGH
Delhi
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
Work History
Customer Delight Specialist
Zomato
07.2024 - Current
- Provided technical support for users experiencing difficulties with software applications.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Facilitated training sessions for new employees on company policies and procedures.
- Analyzed customer needs and recommended appropriate products or services.
Operations Specialist
Sunwave Infratel
10.2023 - 07.2024
- Oversaw the maintenance and repair of operational equipment to ensure reliability.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Customer Success Manager
Nuvo Event Space
08.2021 - 09.2023
- Established and monitored key performance indicators (KPIs) for customer success.
- Negotiated contract renewals and managed customer expectations to ensure satisfaction.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Utilized CRM tools to track customer interactions and report on progress towards goals.
Digital Marketing Intern
DINEOUT
03.2020 - 08.2020
- Tracked social media trends and adapted to attract target follower demographic.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
- Boosted lead generation with the creation of engaging email marketing campaigns.
Education
PGDM - Corporate Accounting Management
Centennial College
Scarborough, Ontario, Canada 05.2001 -
BBA - Marketing And Finance
Bharati Vidyapeeth
New Delhi 05.2001 -
Skills
- Customer Relationship Management
- Customer Journey Mapping
- Feedback Analysis
- Multi Channel Support
- Project Management
- KPI/OKR Management
- Standard Operating Procedures (SOPs)
- Inventory/Resource Management
- Cross-functional collaboration
- Data Analysis and Reporting
Timeline
Customer Delight Specialist
Zomato
07.2024 - Current
Operations Specialist
Sunwave Infratel
10.2023 - 07.2024
Customer Success Manager
Nuvo Event Space
08.2021 - 09.2023
Digital Marketing Intern
DINEOUT
03.2020 - 08.2020
PGDM - Corporate Accounting Management
Centennial College
05.2001 -
BBA - Marketing And Finance
Bharati Vidyapeeth
05.2001 -
Similar Profiles
ADRIJA SRIVASTAVADRIJA SRIVASTAV
CLUSTER CEO at ZomatoCLUSTER CEO at Zomato
Rimpika DeviRimpika Devi
Assistant Manager at ZomatoAssistant Manager at Zomato
Sujoy MannaSujoy Manna
Senior Associate at ZomatoSenior Associate at Zomato
AMAN SHARMAAMAN SHARMA
Jr. Buisness Analyst at Vidya Online Services Pvt Ltd.Jr. Buisness Analyst at Vidya Online Services Pvt Ltd.
ROHIT SINHAROHIT SINHA
Legal Assistant at NCLATLegal Assistant at NCLAT