Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Languages
References
Timeline
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Vaishnavi Prasad

Vaishnavi Prasad

Gurguram

Summary

Customer Delight Executive at Zomato with a strong history of improving customer satisfaction through effective issue resolution and proactive communication. Expertise in team leadership and quality assurance, fostering robust customer relationships and driving service enhancements. Proven ability to ensure seamless experiences that increase retention and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Delight Executive

Zomato
Gurgaon
02.2025 - Current
  • Provide empathetic, prompt, and effective support to customers across various channels.
  • Act as the bridge between customers, restaurant partners, and delivery teams to ensure issue resolution and satisfaction.
  • Maintain quality service levels and ensure adherence to Zomato’s SOPs and brand tone.
  • Focus on customer retention through seamless service recovery and proactive communication.
  • Led initiatives to improve customer service levels throughout organization.

Investment Manager- Real Estate

Square Yards
Gurgaon
11.2024 - Current
  • Company Overview: Square Yards is India's largest Integrated real estate marketplace, with category leadership presence across multiple touchpoints of consumer home ownership journey.

Mini Champ- Sales and Operations

GMR Hospitality- Goa Mopa Airport
Mopa
02.2024 - 10.2024
  • Company Overview: Travel Food Services Company, with multiple Culinary Brands serving Food and Beverages

Food and Beverage Associate

Té Pétit Café- Panjim
Panjim
01.2023 - 08.2023
  • Company Overview: Continental café serving coffees, bakery continental and local cuisine.

Hostess and Guest Associate

Copperleaf - Panjim
Taleigao
07.2022 - 10.2022
  • Company Overview: Multi cuisine Restaurant Serving Indian and Continental Dishes with Alcohol.

Trainee- Front Office

Taj Resort And Convention Center- Dona Paula
Dona Paula
05.2022 - 07.2022
  • Company Overview: Hotel Property by IHCL.
  • Trained in guest check-in/out procedures, concierge services, and front office operations at a 5-star hotel.
  • Provided support to existing staff on various tasks and duties.

Education

Integrated MBA - Hospitality

GOA UNIVERSITY
Dona Paula
12.2023

Senior Secondary Schooling - Commerce

Kendriya Vidyalaya
Bambolim Camp Goa
05-2019

High School Diploma -

Kendriya Vidyalaya
Bambolim Camp Goa
05-2017

Skills

  • Good communication skills
  • Leading teams through challenges
  • Problem solver
  • Empathetic teacher
  • Attentive and active listening
  • Systematic management
  • Dedicated and quick learner
  • Negotiation and convincing skills
  • Customer relationship management
  • Team leadership
  • Quality assurance
  • Customer service
  • Issue resolution
  • Effective communication
  • Training and development
  • Team building

Languages

English - Full Professional Proficiency, Hindi - Full Professional Proficiency, Marathi - Professional Working Proficiency, Konkani - Professional Working Proficiency

Hobbies and Interests

Socialising and Meeting New People, Travelling to places and learning it's history, Managing events, Talking and sharing ideas, Learning new skills, Music and Books

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Customer Delight Executive

Zomato
02.2025 - Current

Investment Manager- Real Estate

Square Yards
11.2024 - Current

Mini Champ- Sales and Operations

GMR Hospitality- Goa Mopa Airport
02.2024 - 10.2024

Food and Beverage Associate

Té Pétit Café- Panjim
01.2023 - 08.2023

Hostess and Guest Associate

Copperleaf - Panjim
07.2022 - 10.2022

Trainee- Front Office

Taj Resort And Convention Center- Dona Paula
05.2022 - 07.2022

Integrated MBA - Hospitality

GOA UNIVERSITY

Senior Secondary Schooling - Commerce

Kendriya Vidyalaya

High School Diploma -

Kendriya Vidyalaya

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Vaishnavi Prasad