Ritika
Yamuna Nagar
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
2026
2026
years of professional experience
Work History
Customer Support Executive
Affroots Private Limited
- Listened to customers' questions and concerns to provide answers or responses.
- Assigned and designated job territories to customer care staff according to performance and history.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Support Associate
Teleperformance Global Business Private Limited
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Support Executive
Sarvodaya InfoTech Pvt. Ltd.
03.2021 - Current
- The job responsibilities of a Fastag support role typically include assisting customers with Fastag-related inquiries.
- Troubleshooting technical issues, providing guidance on how to use the Fastag system, helping customers set up and manage their accounts, and collaborating with other teams to address more complex problems.
- It may also involve documenting customer interactions, escalating issues when necessary, and staying updated on Fastag system updates and changes.
- Working on banking apps of fastag Kotak, IndusInd bank, fastag partner, fastag suvidha.
- Both Kotak Bank and Paytm Bank offer Fastag services, which are electronic toll collection systems designed to make highway travel smoother and more convenient. These Fastags work by using RFID technology to automatically deduct toll charges from a linked prepaid account as a vehicle passes through a toll plaza.
Education
Intermediate - undefined
Board of School Education
01.2024
Diploma - Computer Engineering
Seth Jai Prakash Polytechnic College
01.2020
Matriculation - undefined
Sugni Devi Arya Girls Sr. Sec. School
01.2017
Skills
- Soft Skills: Communication
- Technical Skills: HTML, PHP, CSS
Languages known
Hindi
English
Punjabi
Hobbies and Interests
Travelling, Listening Music, Learning New Things
Timeline
Customer Support Executive
Sarvodaya InfoTech Pvt. Ltd.
03.2021 - Current
Intermediate - undefined
Board of School Education
Diploma - Computer Engineering
Seth Jai Prakash Polytechnic College
Matriculation - undefined
Sugni Devi Arya Girls Sr. Sec. School
Customer Support Executive
Affroots Private Limited
Customer Support Associate
Teleperformance Global Business Private Limited
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