Ritika Dargan
Banker
H no 4/89 sector 4 raj nagar Ghaziabad
Summary
Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
8
8
Certifications
Work History
Service Delivery Officer Authorizer
Kotak Mahindra Bank
Ghaziabad
09.2023 - Current
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet strict deadlines without compromising quality of service delivered.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Assisted customers with banking needs and inquiries.
- Analyzed daily financial transactions to ensure accuracy and integrity of bank's financial records.
Service Delivery Manager- Deputy Manager
IndusInd Bank
New Delhi
11.2022 - 09.2023
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built diverse and consistent sales portfolio.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers and community to promote long term business growth.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Personal Banker
Yes Bank
New Delhi
03.2020 - 11.2022
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Continually achieved more than 90% FTR for instructions raised.
Skills
- Client Relationship Development
Banking operations knowledge
Effective time management
Strong leadership
Internships
Soft Skill Trainer at Ambuja Cement Foundation Partnership With HDFC Bank, Roorkee, Uttarakhand (2019 - 2020)
- Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development.
- Monitored growth and development of 35 individual soft skills.
- Applied interpersonal and motivational skills to facilitate program engagement and promote adherence to principles taught during training.
- Gathered and organized supplementary material to support structured lessons.
Certification
• Received certificate of appreciation for the outstanding performance in BANCA at regional level
Academic Qualifications
• Passed 12th from Greenway Modern School (CBSE Board ) 2015
• Passed 10th from Greenway Modern School ( CBSE Board) 2013
• B.A (Hons) Economic From Punjab University 2018
- M.A (Hons) Economic From Delhi 2023
Timeline
Service Delivery Officer Authorizer
Kotak Mahindra Bank
09.2023 - Current
Service Delivery Manager- Deputy Manager
IndusInd Bank
11.2022 - 09.2023
Personal Banker
Yes Bank
03.2020 - 11.2022
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