Ritika Duggal

To perform my duties with honesty & perfection and also to excel in the relevant field.

Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.

• Service Due Reminder Calls to Customers & preparing daily summary report.
• Appointment sheet preparation.
• PSF & its summary report.

• Cool temperament, regularity and punctuality.
• Firm believe in team work.
• Punctual and Responsible.

• -Customer Care Level– 1 & 2: Organised by Renault India Pvt Ltd.
• -Care 2.0 –SOP Trainings
• -R-Touch Training

• Service Due Reminder Calls to Customers & preparing daily summary report.
• Handing team of two CRE’s.
• Front Office Reception, Appointment & Pick & Drop activity work knowledge.
• Instant Feedback Cards punch in DMS and daily report submit to Dept. Head.
• Daily Reporting to CRM/GM.
• Sap Psf Punching.
• Portal Complaint Handling.
• Internal Complaint handling.
• Kpi and Pulsehub File Maintaining.
• Daily Report Ndc, 3rd day, 10th day Complaint