Ritika Goel
New Delhi
Summary
Highly skilled Scrum Master, an accomplished Servant Leader with over 6 years of experience in IT, improving processes and complex product deliveries by implementing a scaled agile environment. Certified Safe5 Agilist. I coached the team on SAFe transformation. Experienced in training teams and supporting product owners to remove impediments and backlogs, enhance velocity, and help teams adopt scaled agile methodology. Also, I am an experienced software engineer with expertise in software testing and automation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scrum Master and QA Lead
Thales Digital Identity and Security
10.2023 - Current
- Lead SAFe transformation for the enterprise.
- Planning, Driving and facilitating PI Planning as a part of the global SAFe implementation for the team
- Acting as a Servant leader of the team effectively coaching the PO and team members of Scrum and Agile practices
- Collecting the daily progressive reports from team members and delivering a high-end report to senior management.
- Demonstrating the team's work in front of stakeholders.
- Responsible for project planning, from execution to delivery.
- Tracking the stories via the reporting project management tool, JIRA.
- Maintain JIRA boards to effectively track and make visible progress, risks, and impediments.
- Responsible for maintaining the quality and review of final deliverables before the releases
- Coaching and mentoring the team for any technical and non-technical roadblocks by conducting regular connects.
- I made sure the team understood the 'Definition of Done' and 'Definition of Ready' from the Product Owner.
- Heavily involved in release planning, backlog refinement, iteration planning, and iteration retrospectives.
- Assisted team in defining product backlog items, ensuring the creation of stories to be vertical slices of functionality that can be delivered within the time box
- Assessing the risks, dependencies, and issues at the beginning of each release and sprint enables the team to work towards the goal by managing and resolving them.
- Proactively resolved conflicts in a timely manner.
- Reporting metrics and KPIs in every sprint, focusing on process and team improvement via transparency, inspection, and adaptation.
- Developed and implemented test plans, strategies, schedules, and standards for software testing.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Produced test scripts for new automated software testing rounds.
Scrum Master and Software Engineer III
Thales Digital Identity and Security
04.2019 - 08.2023
- Collaborated effectively with the Product Owner to prioritize and manage the product backlogs
- Organized and facilitated the scrum ceremonies such as sprint planning, daily stand-up meetings, sprint reviews and retrospectives meetings
- Assessed agile maturity of teams and coached them to higher levels of maturity encouraging the team to self organize and constantly improving standards of work
- Review release plans with the Product Owner to ensure team velocity matches team estimated timelines
- Negotiate and manage changes in line with stakeholders on requirements ensuring quality and requirements are met and products are accepted by the customer
- Assist the team to remove any impediments with respective teams and management to effectively meet the commitment of the Sprint
- Planning capacity before any sprint and hiring new resources
- Maintained Kanban and JIRA boards to ensure visibility of project progress and issues to the involved teams
- Manage relationships with stakeholders and customers throughout the lifecycle of the project to ensure business needs and technical solutions are aligned
- Prepared key project documents such as Project Budget, Project Schedule, Risks and Issues logs
- Strong interpersonal skills and the ability to run efficient and engaging meetings with teams and stakeholders
Software Engineer
Gemalto
06.2018 - 03.2019
- Working as an Integration Engineer in Thales IAM Integration team to enhance application template library to allow customers to implement centralized access and authentication controls for a variety of applications, including cloud-based applications, on-premise web applications, and RADIUS-integrated applications
- Involved in testing of SAML/OIDC/API/PAM/IGA/CASB based application SSO integration
- Diagnose, troubleshoot, and fix unique federation, Single Sign-On (SSO) and user provisioning issues
- Hands On Experience with Full Environment Setup and Configuration and Testing of around 50+ Service Provider Applications like Oracle Access Manager, Oracle Identity Manager, Oracle E-Business Suite, One Identity Manager, BeyondTrust, Okta, Ping, Salesforce, Sailpoint and many more
- Expertise in standard authentication and authorization protocols such as LDAP, RADIUS, SAML, OAuth and OIDC
- Hands On experience with databases, LDAP, directory services application servers, operating systems and network infrastructure
- Hands On experience with Active Directory and Active Directory Federation Services (ADFS)
- Worked closely with the developers and leads to understanding the workflows and the existing test cases, create new test cases and then execute and triage them
Software Engineer Trainee
Gemalto
01.2018 - 05.2018
- Automation Testing with Unified Functional Testing (UFT)
- Executed Automated tests and bugs Identification
- Created and executed GUI Tests for an authentication application
- Expertise of JIRA tool for Bug Management & backlog updation
- Participate in all aspects of product testing, including test plan development, execution and delivery of well-tested solutions with short time to release
Education
Bachelor of Technology - Computer Science and Engineering
Amity University
Noida06.2018
Study Abroad Program (SAP) - Artificial Intelligence and Big Data Analytics
Amity Global Institute
Singapore05.2017
Skills
- Agile methodologies
- Scrum framework
- Project management
- JIRA management
- Test planning
- Stakeholder management
- Backlog refinement
- Team coaching
- Quality assurance
- Effective communication
- Deliverables management
- Leading scrum meetings
- Interpersonal skills
- Software testing
- Scrum framework expertise
Hobbies and Interests
- Reading
- Dancing
- Travelling
Languages
- English
- Hindi
Accomplishments
- Awarded Yearly Employee Recognition for outstanding contribution in delivering market leading products for Identity and Data protection
- Quarterly Employee Recognition for outstanding performance in customer delivery
Certification
- SAFe 5 Agilist for Scrum Master
- SAFe 5 Practitioner for Team
Timeline
Scrum Master and QA Lead
Thales Digital Identity and Security
10.2023 - Current
Scrum Master and Software Engineer III
Thales Digital Identity and Security
04.2019 - 08.2023
Software Engineer
Gemalto
06.2018 - 03.2019
Software Engineer Trainee
Gemalto
01.2018 - 05.2018
Bachelor of Technology - Computer Science and Engineering
Amity University
Study Abroad Program (SAP) - Artificial Intelligence and Big Data Analytics
Amity Global Institute
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