RITIKA GROVER
Insurance Surveyor
New Delhi,Delhi
Summary
To work in an organization which shall provide me with an opportunity to exhibit my potential by providing an environment of learning & professional enhancement. Strategic-thinking professional with expertise driving business growth to exceed expectations. Expert in claim servicing and talented coach and mentor. Multi-talented knowledgeable about operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Skilled Executive with 18 years of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization, claim handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Senior Vice President (Operations & Administration)
MACK Insurance Surveyors & Loss Assessors
07.2006 - Current
- Co-ordination & Interaction with Insurance Co
- For different projects (Pvt & Public Sector) Brokers & Clients
- Assisting Managing Director
- Sending Company's proposal along with our Group Profile & reach to insurance companies to introduce ourselves
- Coordination with Insurance Companies regarding the claim intimated to us for Investigation / Survey
- Coordinate increments and promotions of team members
- Ensure appropriate communication of team members
- To facilitate / support the development of the Team members
- Ensure a motivational climate in the team members including adequate opportunities for career growth and development
- Providing a blue print to I.T
- Identified opportunities to for proper operational flows and productivity.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Streamlined operations to maximize business efficiency and profits.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Engineers for development of in -house Software.
Team Manager (in Tele Marketing)
Skater India Pvt. Ltd.
03.2004 - 03.2005
- Selling of Airtel connections in corporate sector
- Mentoring new agents and helping them with the process
- Keen understanding of market trends , market analysis, customer needs and optimal work environment to ensure maximum performance.
Tele Marketing Executive
Microwave Communication P. Ltd.
04.2003 - 01.2004
- Handling Customer queries
- Taking escalated calls and resolving customer complaints and concerns.
Education
Licentiate - Insurance Surveyor
Insurance Institute of India
Mumbai 04.2001 -
Skills
Computer Fundamental, MS Office, Net Browsing & In house integrated software for insurance company
Currentprofilesummary
Senior Vice President (Operations & Administration), MACK Insurance Surveyors & Loss Assessors, July 06 till date, Co-ordination & Interaction, Co-ordination & Interaction with Insurance Co. for different projects (Pvt & Public Sector) Brokers & Clients, Assisting Managing Director, Sending Company's proposal along with our Group Profile & reach to insurance companies to introduce ourselves., Coordination with Insurance Companies regarding the claim intimated to us for Investigation / Survey., Timely recruitment of required level / quality of Management staff, other business lines staff, in order to meet business needs, focusing on Employee Retention., To maintain and develop HR policies, ensuring compliance and to contribute the development of corporate HR policies., Prepare information and input for the salary budgets. Coordinate increments and promotions of all staff., Ensure appropriate communication at all staff levels., To facilitate / support the development of the Team members., Ensure a motivational climate in the organization, including adequate opportunities for career growth and development., Provide counsel and assistance to employees at all levels in accordance with the company's policies and procedures as well as relevant legislation., Providing a blue print to I.T. Engineers for development of in -house Software.
Academicqualification
- Passed Secondary Exams from CBSE Delhi.
- Passed Senior Secondary Exams from CBSE Delhi.
- Graduation from Delhi University.
- M.B.A in HR from IIMM Pune University.
- Licentiate In Insurance from Insurance Institute of India
- Pursuing Associateship from Insurance Institute of India (Completed 3 Exams)
Personalanalysis
- Never say die attitude
- Strong sense of Responsibility
- Excellent skill in communication
- Pleasing Personality.
Expectedctc
Negotiable
Personal Information
- Passport Number: Y4133763
- Marital Status: Married
Languageskills
English, Hindi, Punjabi.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Hindi
Timeline
Senior Vice President (Operations & Administration)
MACK Insurance Surveyors & Loss Assessors
07.2006 - Current
Team Manager (in Tele Marketing)
Skater India Pvt. Ltd.
03.2004 - 03.2005
Tele Marketing Executive
Microwave Communication P. Ltd.
04.2003 - 01.2004
Licentiate - Insurance Surveyor
Insurance Institute of India
04.2001 -
Similar Profiles
Natasha AroraNatasha Arora
Claim Adjuster at Mack Insurance Surveyors & Loss Assessors Pvt LtdClaim Adjuster at Mack Insurance Surveyors & Loss Assessors Pvt Ltd
Sathish M MSathish M M
Deputy Loss Adjuster - Marine & Non Marine Claims at Proclaim Insurance Surveyors & Loss Assessors Pvt Ltd.Deputy Loss Adjuster - Marine & Non Marine Claims at Proclaim Insurance Surveyors & Loss Assessors Pvt Ltd.
Harsh JoshiHarsh Joshi
Back Office Executive at Absolute Insurance Surveyors & Loss Assessors Pvt LtdBack Office Executive at Absolute Insurance Surveyors & Loss Assessors Pvt Ltd
Abhishek PandeyAbhishek Pandey
Product Sales Manager at Yes Bank LimitedProduct Sales Manager at Yes Bank Limited
Devika ThapliyalDevika Thapliyal
Administrative Assistant at Meritorious Academy Private LimitedAdministrative Assistant at Meritorious Academy Private Limited