Ritika Verma
Customer Support
Summary
Dynamic Customer Care Executive with a proven track record at Cognizant, enhancing customer satisfaction through effective complaint handling and relationship building. Recognized for achieving high customer satisfaction ratings and optimizing team productivity. Skilled in multitasking and problem-solving, I excel in delivering personalized support while maintaining accurate documentation.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Care Executive
Cognizant
08.2022 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
- Assigned and designated job territories to customer care staff according to performance and history.
- Increased team productivity, optimizing scheduling and workload distribution.
- Achieved high customer satisfaction ratings, consistently meeting and exceeding service benchmarks.
Education
Bachelor of Arts - Bachelors of Arts
University of Delhi
05.2021
Skills
Customer response
Call center operations
Customer support
Complaint handling
Quality assurance
Data entry
Documentation and reporting
Performance improvement
Staff training
True problem-solver
Customer service
Teamwork and collaboration
Self motivation
Computer skills
Decision-making
Problem-solving abilities
Time management
Active listening
Multitasking
Relationship building
Timeline
Customer Care Executive
Cognizant
08.2022 - Current
Bachelor of Arts - Bachelors of Arts
University of Delhi