Ritika Verma

Cognizant

08.2022 - Current

Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Reduced customer complaints with proactive issue identification and resolution strategies.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
Assigned and designated job territories to customer care staff according to performance and history.
Increased team productivity, optimizing scheduling and workload distribution.
Achieved high customer satisfaction ratings, consistently meeting and exceeding service benchmarks.