RITU GARG

• Teaching Fintech-related subjects as mentioned below
• Blockchain in Banking
• Fintech and analytics
• Science and Management of Big Data
• Micro Finance
• Cybersecurity in Finance.

To undergraduate and postgraduate management students of Amity School of Business Administration, Mohali.

• Delivering comprehensive banking/ Fintech modules to undergraduate and postgraduate students, providing practical insights into the Indian banking system
• Teaching subjects such as:
• Digital Trends and the Future of Banking
• Indian Financial System
• Indian Economy
• Fundamentals of Fintech
• Digital Banking Infrastructure and Customer Experience
• Fintech Applications in Financial Services
• Blockchain and Cryptocurrency
• Digital Payments

• Handled lifecycle elements of MIS reporting and analysis, maintaining dependable regulatory records.
• Delivered high-performing initiatives to improve customer and business experiences and outcomes.
• Demonstrated keen analytical skills, maximising positive outcomes from financial data and reporting.
• Assessed efficacy of operational processes, seeking developments and automation opportunities for improved banking efficiency.

• Delivered exceptional customer service to grow business, resolve issues and maximise customer experience.
• Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
• Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
• Enhanced customer satisfaction ratings by managing all client inquires through resolution.
• Developed rapport with customer base by handling difficult issues with professionalism.
• Trained staff on operating procedures and company services.