Open To Work
Ritu Pravin Bhalekar
Mumbai
Summary
FinTech professional with over 10 years of experience in payment operations and escalation management. Expertise in merchant onboarding, POS deployment, and cross-functional coordination. Proven ability to resolve critical issues, ensure compliance, and build relationships with key banking partners to enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Manager
Razorpay POS
Mumbai
05.2025 - Current
- Leading escalations in payment gateway POS operations.
- Manage Axis, Yes Bank, and SBI escalations for POS deployment, de-installation, and service activities.
- Build and maintain strong banking relationships, ensuring timely resolution.
- Collaborate with the product, engineering, and operations teams for technical and service-related concerns.
- Share portfolio insights and performance trends with key stakeholders.
- Led cross-functional teams to enhance customer engagement and service delivery.
- Facilitated regular team meetings to enhance communication and align goals across departments.
Team Leader
Worldline ePayments India Pvt. Ltd
Mumbai
02.2022 - 04.2025
- Oversaw payment processing functions and merchant services to enhance operational efficiency.
- Managed key accounts, resolving complex payment-related queries promptly.
- Led merchant onboarding, API integration support, user acceptance testing, and production support.
- Coordinated project timelines to ensure timely delivery of e-payment solutions.
- Resolved customer complaints effectively while maintaining high service standards.
- Communicated with stakeholders to address challenges in payment processing systems.
- Executed SQL-based data retrieval, conducted rigorous testing, and ensured SLA adherence.
- Supported banks with settlement, refund, and reconciliation matters.
Operations Executive
Mosambee – Shrutika Enterprises
Mumbai
10.2020 - 10.2021
- Focused on field operations in the POS sector
- Managed field operations and coordinated with regional teams
- Handled installation/de-installation requests, service MIS, and technical escalations
Assistant Manager
Axis Bank
Mumbai
05.2020 - 10.2020
- Involved in operational management and compliance at a banking institution
- Managed MID processes, MPOS audits, refunds, and vendor coordination
- Ensured compliance, resolved cross-functional issues, and maintained documentation standards
Operations Executive
Worldline India Pvt. Ltd. (via Blue Crest Payroll)
Mumbai
12.2016 - 03.2020
- Conducted merchant onboarding and compliance
- Onboarded merchants for Yes Bank, PNB, OBC, DCB & IndusInd Bank
- Verified KYC, MID/TID data, and coordinated with risk and banking teams
- Managed system updates and ensured accuracy in merchant configuration
Education
Bachelor of Commerce -
University of Mumbai
Mumbai, India06.2013
Higher Secondary Certificate -
University of Mumbai
Mumbai, India06.2010
Secondary School Certificate -
University of Mumbai
Mumbai, India06.2008
Skills
- Merchant onboarding and payment processing
- Compliance management
- Customer relationship management
- Cross-functional collaboration
- Project coordination
- Team leadership
- Vendor management
- User acceptance testing
Accomplishments
Successfully resolved high-impact banking escalations, enhancing operational efficiency and client satisfaction. Excellent performance and going the extra mile.
Work Preference
Job Search Status
Open to workSalary Range
₹45000/yr - ₹200000/yrTimeline
Manager
Razorpay POS
05.2025 - Current
Team Leader
Worldline ePayments India Pvt. Ltd
02.2022 - 04.2025
Operations Executive
Mosambee – Shrutika Enterprises
10.2020 - 10.2021
Assistant Manager
Axis Bank
05.2020 - 10.2020
Operations Executive
Worldline India Pvt. Ltd. (via Blue Crest Payroll)
12.2016 - 03.2020
Bachelor of Commerce -
University of Mumbai
Higher Secondary Certificate -
University of Mumbai
Secondary School Certificate -
University of Mumbai