Ritu Saxena
Gurgaon
Summary
Results-driven Learning and Development professional with 15+ years of overall experience including Training Needs Identification (TNI), training operations, leadership development, quality management, and stakeholder engagement. Expert in managing the complete learning lifecycle—from diagnostics and content design to facilitation and impact measurement using Bloom’s Taxonomy, ADDIE, and Kirkpatrick frameworks with experience in Development & Assessment Centers, sales pipeline management, and account ownership.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Associate Consultant – Learning & Leadership Development
Emergence Learning Solutions
01.2020 - Current
- FMCG | Financial Services | Fintech | Insurance | Manufacturing | Knowledge Services (KPO) | Technology | Co-working & Real Estate | Startups
- Delivered leadership development, managerial capability building journeys, behavioral workshops, and Development & Assessment Center interventions across various clients
- Lead Training Needs Identification (TNI) through stakeholder interviews, surveys, competency mapping, and performance analysis.
- Manage end-to-end training operations including scheduling, budgeting coordination, contracts, NDAs, vendor alignment, and reporting.
- Design and deliver leadership and managerial capability programs aligned to business objectives.
- Develop learning content using Bloom’s Taxonomy and ADDIE framework ensuring measurable outcomes.
- Measure program effectiveness using Kirkpatrick Model and learning impact dashboards.
- Served as Center Manager for 3 Development & Assessment Centers overseeing logistics, assessor calibration, and competency-based evaluations.
- Manage complete sales cycle from lead generation to closure; act as Account Manager driving repeat engagements.
- BPO, Quality, Sales and Operations Experience (2006–2020)
Parent Relationship Manager and recruiter
Footprints Childcare Pvt. Limited
05.2019 - 06.2020
Senior Quality Evaluator in AT&T Sales Integrity Team
Convergys
11.2008 - 11.2011
Quality Consultant (Hewlett Packard US) Technical Voice process
Hyper Quality India
05.2008 - 10.2008
Technical Support Specialist (Hewlett Packard US) Voice process for HP ALL IN ONE series
IBM Daksh
07.2006 - 10.2007
Education
MBA - Human Resources
MCA - Master of Computer Applications
M.Sc. - Information Technology
Skills
Training Needs Identification (TNI)
Training Operations & Program Management
Leadership & Managerial Development
Facilitation (Virtual & Classroom)
Instructional Design (ADDIE, Bloom’s)
Certification
Thomas PPA Certified Practitioner (DISC)
Timeline
Associate Consultant – Learning & Leadership Development
Emergence Learning Solutions
01.2020 - Current
Parent Relationship Manager and recruiter
Footprints Childcare Pvt. Limited
05.2019 - 06.2020
Senior Quality Evaluator in AT&T Sales Integrity Team
Convergys
11.2008 - 11.2011
Quality Consultant (Hewlett Packard US) Technical Voice process
Hyper Quality India
05.2008 - 10.2008
Technical Support Specialist (Hewlett Packard US) Voice process for HP ALL IN ONE series
IBM Daksh
07.2006 - 10.2007