Rumela Bosu Roy
Kolkata
Summary
Experience and dedicated Business Analyst with over 10 years of experience helping clients to meet and exceed business goals. Bringing forth proven expertise in guiding business operations, management, strategy, and profitability. Experienced in marketing, advertising, and brand enhancement. Adept in dealing with complex issues and challenges, advising clients in a way that enhances performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Platform Experienced Associate
Accenture Services Pvt. Ptd.
07.2022 - Current
- Content Compliance Review: Reviewed user-generated content for compliance with internal policies and procedures, ensuring a safe and respectful online community
- Monitoring and Enforcement: Monitored user-generated content for violations of community standards, effectively identifying and addressing inappropriate material to maintain platform integrity
- Moderation Tasks: Executed moderation tasks, including deleting, editing, and suspending accounts, to uphold company guidelines and promote a positive user experience
- Guidance for New Moderators: Provided training and support to new moderators, ensuring they understood policies and maintained high-quality moderation standards
- Confidentiality Protocols: Adhered strictly to confidentiality protocols when handling sensitive information, safeguarding user data and maintaining trust
- Record Keeping: Maintained detailed records of all moderation actions taken daily, ensuring transparency and accountability in moderation processes
- Cross-Team Collaboration: Collaborated with various teams within the organization to address content-related issues swiftly, enhancing the overall effectiveness of moderation efforts
Business/Process Trainer
Accenture Services Pvt. Ptd.
06.2021 - Current
- Market Research and Trend Analysis: Conducted in-depth market research and analyses to identify new business opportunities and emerging trends, informing strategic training initiatives and organizational growth.
- Progress Tracking and Feedback: Monitored trainee progress through assessments and performance metrics, identifying areas for improvement, and providing tailored feedback to enhance learning outcomes.
- Collaboration with SMEs: Partnered with subject matter experts to ensure the accuracy and relevance of training materials, fostering a robust learning environment that aligns with industry standards.
- Assessment Development: Implemented tests and quizzes to evaluate trainee knowledge and understanding, ensuring retention of critical concepts and skills.
- Innovative Training Methods: Researched and incorporated new training methods and technologies, such as gamification and interactive simulations, to enhance engagement and effectiveness of learning programs.
- Comprehensive Training Materials: Created a wide range of training materials, including instructional presentations, and handouts, to support diverse learning styles and facilitate effective knowledge transfer.
- Online Training Program Management: Managed online training programs, significantly increasing accessibility and convenience for trainees, leading to a higher completion rate.
Purchase Associate
Mitra SK pvt. Ltd (Genius Consultancy)
- Discrepancy Resolution: Identified and resolved discrepancies between invoices and purchase orders, ensuring accurate payments and maintaining strong vendor relationships
- Invoice Processing and Tracking: Processed and tracked invoices, purchase orders, and payments to guarantee accuracy and timely processing, contributing to a streamlined financial workflow
- Vendor Negotiation: Negotiated with vendors to secure optimal purchase terms, resulting in significant cost savings for the organization and enhancing procurement efficiency
- Inventory Management System: Developed and implemented a comprehensive system for organizing and tracking inventory, ensuring consistent stock availability and minimizing supply shortages
Education
Bachelors of Computer Education -
Delhi University
Higher Secondary Certificate -
West Bengal State Board
Skills
- Learning Management System (LMS)
- Workday
- Cornerstone Ondemand (CSOD)
- Mentoring and Coaching
- Soft Skills Training
- Quality Assurance
- Training Needs Identification (TNI)
- Training Needs Analysis (TNA)
- Orientation and Onboarding
- Training program delivery
- SAP
- GRN
- PO
Certification
- Certification in ChatGPT & AI applications within MS Excel and PowerPoint, completion expected.
- Proficient in advanced Excel and PowerPoint techniques.
- Skilled in Power BI, SQL, and prompt engineering for enhanced data analysis and AI integration.
- Mastering AI & Excel for data-driven solutions.
Hobbies and Interests
- Cricket
- Swimming
- Portrait Photography
- Solo Travelling
Creativity and innovation
- Submitted a total of 7 ideas in the We@innovate portal in Accenture, under Process Standardization which benefited the client as well as our team.
- Awarded for the Best idea of the year.
- Awarded for Client Value.
Timeline
Platform Experienced Associate
Accenture Services Pvt. Ptd.
07.2022 - Current
Business/Process Trainer
Accenture Services Pvt. Ptd.
06.2021 - Current
Purchase Associate
Mitra SK pvt. Ltd (Genius Consultancy)
- Certification in ChatGPT & AI applications within MS Excel and PowerPoint, completion expected.
- Proficient in advanced Excel and PowerPoint techniques.
- Skilled in Power BI, SQL, and prompt engineering for enhanced data analysis and AI integration.
- Mastering AI & Excel for data-driven solutions.
Bachelors of Computer Education -
Delhi University
Higher Secondary Certificate -
West Bengal State Board
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