Ritu Singh
Bengaluru
Summary
Cloud Security professional with hands-on experience in AWS Trust & Safety, cloud abuse prevention, and risk mitigation. Strong background in AWS network security, policy enforcement, fraud detection, and incident investigation across infrastructure and content-based abuse. Proven ability to collaborate with cross-functional teams, handle high-risk security incidents, and improve cloud security workflows. Seeking a Cloud Security / Cloud Security Operations role where technical and investigative expertise can drive secure, compliant cloud environments.
Overview
7
7
years of professional experience
Work History
Trust & Safety Specialist
AWS Services
12.2021 - 08.2025
- Lead investigations into cloud abuse activities including Intrusion Attempts, DDoS, Botnets, Port Scanning, and Malware Hosting.
- Conduct content-based abuse investigations involving Phishing, PII exposure, GDPR violations, Malware websites, CSAM, and copyright infringement.
- Develop and enforce security and abuse-prevention policies aligned with AWS standards.
- Perform risk assessments on customer workloads and recommend mitigation strategies to reduce security exposure.
- Collaborate with internal security, legal, and engineering teams to resolve high-risk incidents.
- Recognized for maintaining customer trust while balancing security, compliance, and customer experience.
Trust & Safety Associate
AWS Services
11.2020 - 12.2021
- Developed and refined Trust & Safety workflows and SOPs to enhance operational consistency.
- Oversaw Customer Security Testing policies and ensured compliance with established standards.
- Worked closely with global teams to improve operational efficiency and response accuracy.
- Supported customers in securing AWS resources and effectively addressing abuse notifications.
Investigator - TRMS
Amazon
07.2019 - 11.2020
- Conducted investigations into identity theft, account fraud, and misrepresentation to ensure integrity during account onboarding.
- Analyzed fraud patterns and documented findings for trend analysis and risk prevention.
- Exceeded business metrics by achieving high Investigations per Hour (IPH) and maintaining strong Process Adherence Rate (PAR).
- Led investigations at a Senior Investigator level across B2B fraud queues, enhancing fraud detection efforts.
- Managed transaction risk assessments in TRMS.
CAP 1 Associate
Amazon
09.2018 - 07.2019
- Collaborated with policy and escalation teams to address and mitigate fraudulent activities.
- Enforced platform policies while sustaining high levels of customer satisfaction.
- Resolved complex customer complaints and fraud cases, enhancing trust in the platform.
Education
Master of Computer Applications -
GGSIPU
New DelhiBachelor of Computer Applications -
BIT Mesra
RanchiHigher Secondary Certificate -
CBSE
Skills
- Trust & Safety Operations
- Incident Response & Investigations
- Fraud analysis
- Customer Security Advisory
- Threat Intelligence
- Security policy enforcement
- Risk management
- Compliance management
- Cloud Security (AWS)
- AWS Network & Abuse Detection
- Cross-functional Collaboration
Accomplishments
AWSome Award: Recognized by peers for outstanding contribution to AWS Trust & Safety operations.
Repeatedly exceeded performance metrics in fraud and security investigations.
Repeatedly exceeded performance metrics in fraud and security investigations.
Timeline
Trust & Safety Specialist
AWS Services
12.2021 - 08.2025
Trust & Safety Associate
AWS Services
11.2020 - 12.2021
Investigator - TRMS
Amazon
07.2019 - 11.2020
CAP 1 Associate
Amazon
09.2018 - 07.2019
Master of Computer Applications -
GGSIPU
Bachelor of Computer Applications -
BIT Mesra
Higher Secondary Certificate -
CBSE