Ritu Singh Rathore

• Leading end-to-end training operations across multiple LOBs, managing diverse client portfolios and large-scale headcount
• Driving full training lifecycle governance (NHT → OJT → Certification → Floor Performance) ensuring business readiness
• Established strong performance governance frameworks, improving quality scores and advisor effectiveness on floor
• Partnering with Operations, Quality & PEX to drive continuous improvement and process optimization initiatives
• Owning WBR & MBR governance, presenting performance insights, risks, and action plans to stakeholders and clients
• Managing multi-client stakeholder relationships, ensuring alignment with business KPIs and expectations
• Spearheading high-impact training interventions leading to measurable improvements in productivity and quality
• Recognized as Top Performing Training AM for consistent delivery and business impact

1. Targeted TNI-based coaching to close performance gapsDelivered large-scale training programs for new hires, laterals, and cross-skilled batches
Achieved consistent 90%+ throughput and 95%+ FAP, ensuring high-quality talent readiness for production
Led data-driven floor interventions, including:

2. Real-time process cascades to eliminate recurring errors

3. Driving a zero-defect mindset across advisor population

• Designed and deployed visual training assets (flyers, quick guides, error dashboards) to simplify complex processes
• Acted as a critical bridge between Training & Operations, ensuring seamless transition and performance stability
• Reduced learning curve and accelerated speed-to-production for new hires.

• Provided real-time floor support and handled high-complexity queries
• Improved team KPIs through active intervention and knowledge reinforcement
• Enabled smooth communication of process updates across teams