BHAVANA SABLANI
Assistant Manager- Training
Jaipur
Summary
Training and Learning & Development professional with 6+ years of experience in delivering corporate training, onboarding programs, and recruitment process training across US Staffing (IT, Non-IT, and Healthcare domains). Currently working as an Assistant Manager – Training, with expertise in team handling, fresher hiring, and performance improvement. Skilled in designing training modules, conducting assessments, and enhancing recruiter productivity through structured learning interventions.
Overview
12
12
years of professional experience
1
1
Language
Work History
Assistant Manager – Training
Business Integra
07.2025 - Current
- Lead and manage end-to-end training programs for US Recruitment processes across IT, Non-IT, and Healthcare domains.
- Design and deliver structured onboarding and upskilling programs for new hires and existing employees.
- Actively involved in hiring and onboarding freshers, including screening, interviewing, and evaluating candidates for recruitment roles.
- Develop and implement training strategies, modules, SOPs, and learning materials to ensure standardized delivery.
- Manage and mentor a team of trainers, ensuring quality training delivery and alignment with business objectives.
- Conduct Training Needs Analysis (TNA) to identify skill gaps and design targeted learning interventions.
- Monitor trainee and trainer performance through KPIs, assessments, and feedback mechanisms.
- Collaborate with operations, recruitment managers, and stakeholders to improve hiring quality and productivity.
- Facilitate mock calls, role-plays, and practical sessions to enhance recruiter performance and communication skills.
- Track and report training effectiveness, productivity improvement, and ramp-up time reduction to leadership.
- Ensure smooth training operations, scheduling, and resource allocation.
Lead Trainer
Emonics Technologies Pvt Ltd
07.2023 - 07.2025
- Delivered comprehensive training on US Healthcare Recruitment processes, including sourcing, screening, compliance, and client requirements.
- Conducted structured theoretical and hands-on training sessions for entry-level recruiters to build end-to-end recruitment understanding.
- Designed and developed interactive PowerPoint training modules, SOPs, and process documentation to ensure standardized learning.
- Trained 30–50 recruiters per batch.
- Facilitated live demonstrations, mock call sessions, and role-plays to enhance practical recruitment and communication skills.
- Assessed trainee performance through regular evaluations, quizzes, and feedback sessions, ensuring continuous improvement.
- Monitored individual and batch-level performance, providing one-on-one coaching and mentoring to improve productivity.
- Maintained detailed training reports, attendance records, and evaluation metrics for management review and decision-making.
- Collaborated with operations and leadership teams to identify skill gaps and customize training programs accordingly.
Lead Trainer / Process Trainer
Global Pharma Tek
02.2021 - 06.2023
- Lead and manage end-to-end training programs for US Recruitment processes across IT, Non-IT, and Healthcare domains.
- Design and deliver structured onboarding and upskilling programs for new hires and existing employees.
- Actively involved in hiring and onboarding freshers, including screening, interviewing, and evaluating candidates for recruitment roles.
- Develop and implement training strategies, modules, SOPs, and learning materials to ensure standardized delivery.
- Manage and mentor a team of trainers, ensuring quality training delivery and alignment with business objectives.
- Conduct Training Needs Analysis (TNA) to identify skill gaps and design targeted learning interventions.
- Monitor trainee and trainer performance through KPIs, assessments, and feedback mechanisms.
- Collaborate with operations, recruitment managers, and stakeholders to improve hiring quality and productivity.
- Facilitate mock calls, role-plays, and practical sessions to enhance recruiter performance and communication skills.
- Track and report training effectiveness, productivity improvement, and ramp-up time reduction to leadership.
- Ensure smooth training operations, scheduling, and resource allocation.
Executive – Learning & Development
IMS People
02.2019 - 12.2019
- Delivered end-to-end training on US Recruitment processes across IT, Non-IT, and Healthcare domains, including sourcing, screening, and client requirements.
- Conducted structured theoretical and hands-on training sessions for entry-level recruiters to build strong domain and process understanding.
- Designed and developed PowerPoint-based training modules, SOPs, and process documentation to ensure consistency and quality in training delivery.
- Facilitated mock call sessions, role-plays, and live demonstrations to enhance practical recruitment and communication skills.
- Evaluated trainee performance through assessments, feedback sessions, and performance tracking, ensuring continuous improvement.
- Maintained accurate training reports, attendance records, and evaluation data for management review and decision-making.
Trainer – Communication & Information
Don Bosco Tech Society
04.2018 - 01.2019
- Delivered communication and employability skills training to students and job seekers
- Trained 50+ candidates per batch
- Conducted sessions on spoken English, interpersonal skills, and workplace readiness
- Designed and customized training modules and lesson plans based on learner needs
- Facilitated classroom training for large batches, ensuring engagement and participation
- Conducted assessments, mock interviews, and feedback sessions to improve performance
- Mentored candidates to enhance confidence, presentation skills, and job readiness
- Tracked student progress and maintained training reports and attendance records
Quality Analyst
Bill Gosling India Pvt Ltd
12.2017 - 04.2018
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Customer Relationship Associate
Tanya Cars Pvt Ltd
05.2017 - 11.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Ensuring exceptional service quality and high retention rates.
- Maintained accurate records of customer interactions, enabling informed decision-making within the organization.
- Monitored industry trends as well as competitor activities in order to provide relevant recommendations aimed at maintaining a competitive edge within the market landscape.
Customer Service Representative
Teleperformance
08.2015 - 03.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Care Executive / Subject Matter Expert
Teleperformance
07.2014 - 03.2015
- Provided customer support for Microsoft products and services.
- Assisted team members with process knowledge and complex queries.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Assisted team members with escalations and complex issues.
- Maintained quality standards and followed company protocols.
- Achieved targets related to call handling time and customer satisfaction.
Education
Bachelor’s Degree -
University of Rajasthan
01-2017
Skills
Operations management
Team leadership
Employee performance evaluations
Soft Skills & Communication Training
Training Needs Analysis (TNA)
Training Needs Analysis (TNA)
Timeline
Assistant Manager – Training
Business Integra
07.2025 - Current
Lead Trainer
Emonics Technologies Pvt Ltd
07.2023 - 07.2025
Lead Trainer / Process Trainer
Global Pharma Tek
02.2021 - 06.2023
Executive – Learning & Development
IMS People
02.2019 - 12.2019
Trainer – Communication & Information
Don Bosco Tech Society
04.2018 - 01.2019
Quality Analyst
Bill Gosling India Pvt Ltd
12.2017 - 04.2018
Customer Relationship Associate
Tanya Cars Pvt Ltd
05.2017 - 11.2017
Customer Service Representative
Teleperformance
08.2015 - 03.2017
Customer Care Executive / Subject Matter Expert
Teleperformance
07.2014 - 03.2015
Bachelor’s Degree -
University of Rajasthan