Ritu Yadav
Mumbai
Summary
Looking to move into the field of Business Intelligence and MIS. Successfully trained in Microsoft Power BI.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Executive
iEnergizer
Noida
08.2020 - 02.2023
- Worked in the backend process for the two projects: Gaming - NBA Battlegrounds and DSW Designer Brands projects
- Analyzed customer data to identify trends and develop solutions for improving customer experience.
- Resolved the issue regarding bugs and glitches.
- Worked on the strategies and tactics to improve gaming skills.
Customer Care Executive (Operations)
Tech Mahindra Pvt. Ltd.
Noida
10.2018 - 12.2019
- Investigated customer complaints and provided solutions within acceptable time frames.
- Discussed and designed strategies for improving customer satisfaction levels.
- Maintained the ledgers for (Flipkart and Myntra)
- Created detailed reports of customer interactions for internal record-keeping.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained new batches successfully so that they can fill key positions and maximize productivity.
Education
Master of Commerce(Applied Economics) -
University Og Lucknow
Lucknow03-2018
Bachelor of Commerce -
University of Lucknow
Lucknow03-2016
High School Diploma -
Saint Mary's Inter College
Etawah05-2011
Skills
- Customer relationship management
- Data analysis
- Customer feedback analysis
- Quality assurance
- Customer service
- Training development
- Data visualization
- DAX programming
- Data modeling
- Report development
- Business intelligence
Certification
- Trained in Microsoft Power BI and successfully completed multiple internal projects during the training course
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Customer Executive
iEnergizer
08.2020 - 02.2023
Customer Care Executive (Operations)
Tech Mahindra Pvt. Ltd.
10.2018 - 12.2019
Master of Commerce(Applied Economics) -
University Og Lucknow
Bachelor of Commerce -
University of Lucknow
High School Diploma -
Saint Mary's Inter College
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