Urvashi Wadhvani
Allahabad
Summary
Seasoned Senior Customer Executive with a track record in customer service and relationship management. Possess strong leadership skills, responsible for driving team performance and improving customer satisfaction ratings in previous roles. Skilled in conflict resolution, negotiation, and strategic planning. Known for enhancing operational efficiency and streamlining customer-centric strategies to boost loyalty and retention.
Overview
3
3
years of professional experience
Work History
Senior Customer Executive
Angel one pvt Ltd
Allahabad
09.2021 - Current
- Created and maintained positive relationships with existing customers.
- Resolved customer complaints and inquiries in a timely manner.
- Analyzed customer data to identify trends and develop solutions for improving customer experience.
- Developed and implemented strategies to improve customer service processes.
- Assessed financial risks associated with certain customers and developed strategies for mitigating those risks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Mcom - Commerce
Kanpur University
Kanpur 07-2018
B.COM - Commerce
Mahila Degree College
Raebareli 07-2016
Skills
- Brand Awareness
- Performance Analysis
- Customer Segmentation
- Relationship Management
- Hard work Disciplined & Team spirit
- Customer Service
- Call Documentation
- Order Processing
- Customer Relationship Management
- Positive attitude
- Quick learner
Affiliations
- Post Graduate Diploma in Banking Management (pgdm with Time Pro )
- NISM VA certified
- NISM VIII certified
Languages
Hindi / English
First Language
Personal Details
- Father's Name : Mr Dileep Wadhvani
- Husband's Name : Mr Kishan Wadhvani
- Nationality: INDIAN
- DOB : 3 August 1993
- Gender : Female
Accomplishments
- Reading books articles
- public awareness
- Listening Music
- Traveling
- Helping others & supportive Nature
Timeline
Senior Customer Executive
Angel one pvt Ltd
09.2021 - Current
Mcom - Commerce
Kanpur University
B.COM - Commerce
Mahila Degree College
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