Playing Football & cricket, Clubbing
Sagar Dhawalgi
Senior Customer Support Executive
Summary
Result-oriented customer service professional skilled at rendering effective and time-sensitive customer support in a high-pressure environment. Looking for an opportunity to utilize my customer-centric skills to provide top-notch service and contribute toward personal and professional growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Customer Executive
Mphasis LTD
05.2018 - Current
- Seasoned Customer Service Executive with over 5+ years of experience in advancing Client satisfaction and loyalty
- Proven skills in fostering robust Client relations, leading high-performance, and executing process enhancements
- Tech-savvy, with a strong command over CRM systems and customer service software
- Dedicated to promoting a customer-focused environment, driving business expansion, and ensuring profitability
- Assisted with customer service and account management support for insurance profiles, ensuring a high standard of service
- Communicated effectively to handle incoming queries from clients, providing timely and appropriate responses
- Resolved client queries regarding quality disputes
- Created prospect rapport by approaching leads and cultivating strong business relationships
- Protected top-priority accounts by employing effective sales and marketing techniques
- Analyzed customer feedback and communicated actionable insights to management to enhance service quality
- Performed training procedures to educate new trainee on upcoming new business transitions
- Recognized for innovative problem-solving and exceeding performance goals in auditor role
- Achieved noteworthy results & appreciation direct from business clients for top performance
- Mentored team members and promoted a collaborative environment
- Assisted teams in meeting targets by sharing best practices.
Education
SSC -
St. Lawrence High School
04.2001 -
HSC -
Deogiri College
04.2001 -
Bachelor in Business administration -
Deogiri College
04.2015
Skills
Core Voice CallingTraining & DevelopmentTeamwork and CollaborationExcellent CommunicationCultural Awareness
Brand Awareness
Revenue Generation
Relationship Management
Interests
Timeline
Senior Customer Executive
Mphasis LTD
05.2018 - Current
SSC -
St. Lawrence High School
04.2001 -
HSC -
Deogiri College
04.2001 -
Bachelor in Business administration -
Deogiri College