Tabreez Sharieff
Bangalore
Summary
Customer champion with 6 years of experience in fostering robust client relationships. Expertise in developing and executing customer success strategies that enhance satisfaction, retention, and growth. Strong analytical and problem-solving skills contribute to achieving client success and aligning with business objectives.
Overview
8
8
years of professional experience
Work History
Senior Customer Executive
Ileads Auxilary Pvt ltd
05.2023 - Current
- Assisted customers with the motor insurance claim process through phone and email communication.
- Supported sales efforts and retention of customer base through proactive engagement.
- Focused on enhancing customer satisfaction through effective problem resolution.
- Managed emergency line for urgent customer escalations.
- Assisted members with motor insurance inquiries to enhance service experience.
Sr DBOR
Alorica India Pvt ltd.
08.2022 - 04.2023
- Resolved customer queries via chat, email, and calls, enhancing customer satisfaction.
- Addressed customer escalations to resolve issues promptly, improving customer retention.
- Upsold new devices by effectively communicating available offers, contributing to sales growth.
- Worked under high-pressure situations and have achieved set targets.
- Senior operation executive. International Semi voice process
Senior Customer Executive
Shiveeka Online Pvt ltd.
07.2018 - 02.2022
- Resolved customer queries on billing, technical, and network issues while upselling new plans and informing customers about available offers.
- Addressed critical customer concerns to ensure high service satisfaction.
- Resolved customer queries via chat, email, and calls to enhance support experience.
- Worked as an agent and promoted as an SME to handle multiple Customer accounts.
Education
Bachelor of business administration -
St Joseph's Evening College
Bangalore, KA01.2022
Skills
- Customer management
- Data analysis
- Microsoft Excel
- Microsoft Outlook
- Problem Solving
- Team leadership
- Leadership skills
- Team Work
Accomplishments
Best Retention Award.
Career Overview
An astute learner and responsible individual with over 6 years of experience in Customer Relationship Management. Achieved top performer for the quarter and qualified for a promotion. Achieved 97% retention in the accounts managed. Proficient in MS Word, Excel, and Office.
Declaration
- I hereby declare that all the details furnished above are true to the best of my knowledge.
Timeline
Senior Customer Executive
Ileads Auxilary Pvt ltd
05.2023 - Current
Sr DBOR
Alorica India Pvt ltd.
08.2022 - 04.2023
Senior Customer Executive
Shiveeka Online Pvt ltd.
07.2018 - 02.2022
Bachelor of business administration -
St Joseph's Evening College