Cricket
Shahrukh Kazi
Banker
Mumbai
Summary
Adept at relationship management and data-driven decision-making, I significantly contributed to business growth at IDFC First Bank by enhancing customer satisfaction and streamlining communication. My expertise in client acquisition and brand awareness, combined with a proactive approach, has consistently led to improved organizational performance and revenue increases.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior Customer Executive
IDFC First Bank
05.2022 - Current
- Oversaw all aspects of account management for high-value clientele, providing personalized attention that contributed significantly towards long-term business growth.
- Collaborated with cross-functional teams to address customer concerns, leading to improved company-wide responsiveness.
- Played an instrumental role in increasing revenue by identifying upselling opportunities during client interactions.
- Acted as a liaison between customers and internal departments to ensure smooth resolution of any issues or disputes arising from transactions or services rendered.
Executive
HDFC Securities Limited
09.2021 - 05.2022
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Customer Delight Expert
Coverfox
04.2018 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Care Executive
IIFL
07.2016 - 05.2017
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Education
Bachelor in Management Studies - Management
Oriental College of Management
Navi Mumbai 04.2001 -
Skills
Brand Awareness
Relationship Management
Data-driven decision-making
Client acquisition
Interests
Gym
Timeline
Senior Customer Executive
IDFC First Bank
05.2022 - Current
Executive
HDFC Securities Limited
09.2021 - 05.2022
Customer Delight Expert
Coverfox
04.2018 - 04.2019
Customer Care Executive
IIFL
07.2016 - 05.2017
Bachelor in Management Studies - Management
Oriental College of Management
04.2001 -
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